Oak Essentials was founded by tastemaker Jenni Kayne, renowned for her namesake lifestyle brand. After years of perfecting her own clean routine, Jenni set out to create a new approach to self-care—one rooted in nature and inspired by the indulgence of the spa. Oak Essentials offers a meticulous edit of clean skincare, body care, and fragrance products designed to transform daily rituals into moments of elevated simplicity and luxury.
The Sales Associate is a part-time, on-site team member supporting both retail and spa operations at Oak Essentials Malibu. This person helps maximize retail sales, supports the guest experience for spa visitors, and assists the Retail & Spa Lead with day-to-day floor and booking operations — ensuring every guest interaction reflects top-tier Oak Essentials brand representation. This is a hands-on, guest-facing role.
Retail Sales & Client Experience
- Maximize sales and provide friendly, welcoming, guest-first customer service
- Communicate effectively with customers to determine their needs and recommend products
- Build relationships with clients and maintain an updated client book
- Handle all point-of-sale transactions including sales, exchanges, refunds, gift cards, and gift wrap
- Encourage guests to join the Oak Essentials community (email/SMS list) and engage with us on social media
Spa & Guest Experience Support
- Support the spa booking and scheduling system, assisting with appointment coordination and treatment room turnover
- Serve as a welcoming on-site point of contact for spa guests, coordinating check-in and hand-off to licensed aestheticians
- Help maintain treatment rooms, retail floor, and guest areas to Oak Essentials cleanliness and presentation standards
- Assist with guest intake and flag scheduling conflicts or service-related issues to the Retail & Spa Lead
- Help deliver a seamless, elevated experience for every guest, including VIP or high-touch clientele
Store Operations
- Support daily opening/closing procedures and sales floor operations under the direction of the Retail & Spa Lead
- Take an active role in maintaining visual merchandising standards and product displays
- Assist with inventory tracking, restock requests, stock transfers, and receiving new merchandise
- Ensure POS and inventory accuracy
- Participate in on-location events, activations, and launches
Communication & Loss Prevention
- Communicate effectively through sharing feedback with the Retail & Spa Lead and writing daily business recaps
- Secure company assets through loss prevention in compliance with company policies and guidelines
Qualifications and Requirements
- Minimum of 1–2 years of experience in retail sales; spa, clean beauty, or luxury/upper-contemporary background preferred
- Can-do, guest-first attitude with a commitment to providing excellent customer service
- Experience handling VIP or high-touch clientele a plus
- Willingness and availability to work during peak business periods — weekends, holidays, etc.
- Familiarity with spa booking software a plus
- Demonstrate strong written and verbal communication skills
- Knowledge and experience with POS and inventory management systems, Microsoft Word and Excel
- Comfortable working in a team environment
- Must be able to lift and move heavy objects (20 pounds or more) from time to time as required
- Flexibility to stretch to other duties as assigned and be a team player
Additional Notes
This job description is not all inclusive. In addition, Oak Essentials LLC reserves the right to amend this job description at any time. Oak Essentials LLC is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
The hourly rate of pay for this position is $22–$24. The hourly rate of pay is determined by experience, education, skills, and location.
