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Bengaluru, Karnataka, India
Onsite
Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. Our mission is to help more people to hear.
Sales Manager – Cochlear Implants | Kerala
Location: Kochi
Territory: Kerala
Role Type: Field-based | Individual Contributor
The Impact You Will Help Create
At Cochlear, sales is not only about driving growth. It is about expanding access to technology that can help people hear, communicate, and participate more fully in life.
For many families, the work we do becomes real in moments that are deeply personal — when a child responds to sound, when parents hear new words, or when a recipient reconnects with the world around them.
Job Overview & Purpose
The Recipient Services Specialist (Sales Manager) is a field sales role focused entirely on Cochlear's existing patient base. Rather than acquiring new customers, you'll be responsible for driving revenue from within the installed base — through sound processor upgrades, bilateral solutions, accessories, and service plans.
You'll own your territory's commercial performance end-to-end: identifying who's eligible for an upgrade, engaging them meaningfully, partnering with clinics to support those conversations, and ensuring recipients continue to benefit from Cochlear's latest technology. The expectation is a well-managed pipeline, strong clinic relationships, and consistent delivery against revenue targets.
Reporting to the Area Business Manager – Services, the Recipient Services Specialist will be based in Kochi and handle the entire Kerala region. They will play a critical role in protecting revenue, accelerating technology adoption, and strengthening long‑term recipient advocacy, ensuring Cochlear continues to deliver life‑long hearing outcomes.
This is an individual contributor role.
Accountability 1: Own Services Revenue Growth & Patient Lifetime Value
Accountability 2: Strategic Patient Engagement & Life-Cycle Ownership
Accountability 3: Upgrade & Sequential Bilateral Growth Leadership
Accountability 4: Clinic Partnership & Services Enablement
Accountability 5: CRM, Pipeline & cross functional collaboration
· Bachelor degree in Engineering/Science and Masters in Business Administration or a related science field
· 5-7 years of outstanding sales management experience in healthcare or relevant field
· Excellent sales and influencing skills
· Outstanding communication skills – oral, written and presentation. Should be able to communicate well with internal and external stakeholders with a sense of urgency
· Good understanding of institutional, B2C and B2B sales processes along with sound commercial acumen
· Proven track record of building and nurturing stakeholder relationships – internal and external
· Experience in creating successful business plans and sales plan objectives
· Ability to travel as required by role (up to 60% of the time)
Development Value of this role:
Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.
#CochlearCareers
How we recognise your contribution
We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.
At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential.
