Sales Operations and Planning Specialist (Full-Time)

Note: Relocation support is not available for this position. 

Job Summary:

We are seeking a detail-oriented Sales Operations & Planning Specialist to manage the end-to-end order fulfillment process and supply chain coordination This role is crucial in connecting SK Hynix America team, HQ, and customers. The ideal candidate will ensure smooth logistics, precise data analysis, and efficient communication to support our semiconductor business growth.

Key Responsibilities:

• Order management from entering the order in SAP to final shipment
• Deliver order creation, RMA, sample distribution, Sales analysis, Direct interaction with customers for order acknowledgement and delivery schedule
• Maintain communications with HQ to delivery management through the complete logistical cycle from factory to customer
• Coordinate with corporate headquarters to ensure materials are provided according to schedules
• Work closely with Sales Account Managers, Accounting, and Logistics
• Work closely with Operation Managers for product planning and order management
• Provide input to management, marketing and sales on current product support from HQ, backlog issues, and other potential schedule issues
• Data consolidation and analysis including but not limit to customer forecast, monthly sales tracking, order backlog, and other sales related generation
• Secure customer data to open new accounts or to increase credit limits
• Maintain open line of communication with customers to ensure product requirements are met in a timely manner
• Hub reconciliation
• Ad hoc and interval reporting on business progress
• Effectively communicate with technical marketing and sales to resolve open issues in an efficient and timely manner

Requirements:

• BA/BS preferred
• Minimum of 5+ years sales operations experience in semiconductor industry preferred
• Bilingual in English and Korean is preferred
• Excellent verbal and written communication skill
• Strong proficiency with office software including PowerPoint, Excel, Word
• Experience in SAP for Sales Operation
• Experienced with sales operations process, logistic, and inventory management
• Proficiency in Microsoft Excel (including data analysis, formulas, and reporting) is required
• Candidate’s Excel skill will be assessed during the interview process 

Benefits:       

• Top Tier health insurance at no employee cost
• Paid day offs: Paid Time Off, Company Holidays, Parental Leave, Happy Fridays
• 401k Matching
• Flexible Spending Account (FSA) for Health Care & Dependent Care
• Educational reimbursement up to $10,000 per year
• Donation Matching and volunteering opportunities
• Corporate discount programs
• Free Breakfast/Lunch/Dinner provided to employees