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Portmore, Jamaica
Onsite
Hi, We're Centerfield!
Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.
The Sales Trainer will be accountable for ongoing facilitation and mastery of our call center training programs. This includes product knowledge, sales closing techniques, systems training, continuing education, special initiatives, and more. They will assist as needed with Sales Operational support, while maintaining their sales and operational knowledge.
They will work closely with various department leaders in identifying needs for further agent development, as well as monitor the knowledge transition of the classroom training to productivity in an effort to meet overall business performance goals. In addition, the Sales Trainer must successfully train best practices while providing coaching, guidance, and the feedback needed to create the highest quality agents.
Required Qualifications:
Proven experience as a Sales Trainer or in a similar role within a sales training or BPO organization. (Minimum 1 year)- preferred.
Associate degree in education, business, or a related field. (preferred).
Sales certification or training accreditation is a plus.
Required Skills, Abilities & Knowledge:
Properly onboard new sales experts
Report on the impact of new and existing training programs (e.g., sales achieved, agent behavioral trends, etc.)
Administer training for designated customer groups with the ability to deliver, project, and motivate trainees through effective training methodologies, both in group and individual classroom dynamics.
Collaborate with management to identify company training needs, identify performance gaps, and implement training best practices to ensure alignment with company needs.
Excellent verbal and written skills with experience in creating effective presentations in Microsoft Office PowerPoint.
Must be detail-oriented and exhibit proficiency in follow-up and time management skills.
Must be self-motivated, highly enthusiastic, and able to work with minimal supervision.
Proficiency in MS Office (Outlook, Excel, Word, and PowerPoint).
Ability to make sound decisions quickly in a fast-paced work environment.
Strong interpersonal skills and the ability to communicate with various levels of employees.
Excellent organizational skills and ability to demonstrate a high level of accuracy.
Ability to foster open two-way communication
Must be a problem solver and highly organized
Must have a flexible schedule to train in hours that meet business needs.
Ability to manage the full training cycle, including in-person activities and web-based learning
AI & Interview Policy
At Centerfield, we use AI tools internally to support efficiency and fairness in our hiring process, including resume screening and administrative tasks.
Candidates are welcome to use AI tools ethically to prepare for interviews, such as practicing responses or researching questions. However, all responses during the interview process should reflect your own knowledge, experience, and judgment.
The use of AI tools to generate responses during live interviews, technical assessments, or written submissions is not permitted unless explicitly stated otherwise.
To learn more, visit us Here.
Interviews will take place after resumes have been screened for the minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.
For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.
Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.
