Job Description:
Key Responsibilities
- Gather and translate business requirements into Salesforce solutions, user stories, and acceptance criteria.
- Configure Salesforce using declarative capabilities such as Flow, objects/fields, Record Types, Permission Sets, validation rules, reports, and dashboards.
- Analyze and resolve incidents, service requests, defects, and enhancement requests.
- Perform functional impact analysis and recommend scalable solutions following Salesforce best practices.
- Support SIT, UAT, regression testing, releases, and post-deployment validation.
- Maintain functional documentation, knowledge articles, and support procedures.
- Collaborate with business stakeholders, developers, administrators, and other technical teams.
- Support SLA-driven delivery within a managed services environment.
Required Skills
- 3+ years of Salesforce experience, preferably as a Functional Consultant, Administrator, or Business Analyst.
- Strong Salesforce administration and declarative configuration skills.
- Experience with Salesforce Flow, security/access, data model, reports, and dashboards.
- Strong requirements gathering, troubleshooting, and functional analysis capabilities.
- Experience supporting production Salesforce environments.
- Strong communication and stakeholder-management skills.
Preferred Qualifications
- Salesforce Certified Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Business Analyst
- Sales Cloud or Service Cloud experience/certification
- Experience with Agile, ITIL, Jira/Azure DevOps, or ServiceNow
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
