Salesforce Platform Support Engineer

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
Atleast 3-5 Years of Salesforce experience preferably in a Production Support Role and worked in a large Salesforce ecosystem supporting multiple federated product and Engineering teams.

Required Qualifications

Act as point-of-contact for incidents, escalations, and major events impacting our Salesforce Platform.

Provide Tier1 Support and partner with Salesforce Success teams/federated delivery teams in case of major incidents or Salesforce cases.

Own monitoring & alerting across core platform services, APIs, scheduled jobs, flows, and integrations,drive proactive remediation and post‑incident problem management.

Partner with Security & Compliance on audits, data residency, PII/PHI handling, and SOX/ISO controls; maintain evidence and runbooks.

Drive org health : Technical Debt remediation, Apex limits, flow/subflow performance, governor limit management.

Hands-on expertise with Salesforce Admin : profiles/permissions, sharing, flows, metadata deployments, sandboxes

Have ability to handle bugfixes on his/her own and be able to own delivery up to Production.

On-call rotation for major incidents and release windows.

Preferred Qualifications

Salesforce Admin/Advanced Admin preferred.

Platform Developer / Platform App builder will be a plus.

Experience / Knowledge on Agentforce/Data cloud will be a plus.

Education

Bachelors Degree in Computer Science or related Field

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$79,310.00 - $158,620.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 06/26/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.