Salesforce Support Specialist

Job Profile:

IT Support Specialist 2

Job Family:

IT Support Services

Time Type:

Full time

Max Pay – Depends on experience:

$80,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Provides routine and non-routine IT services to end users in order to support the mission of the institution through technology. Deploys enterprise managed tools that manage devices, deploys software and security updates of devices and applications across an enterprise, and updates documented processes.

Job Description:

Do you have strong front-line/functional knowledge of ASU systems, especially Salesforce? Are you looking for an entry point into the Salesforce technical stack to grow into an administrator role? Then apply today for this Salesforce Support Specialist opportunity!

This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

             

Want to know more about working at EdPlus? Watch this short video!

We are looking for a Salesforce Support Specialist to provide hands-on Salesforce support to the Enrollment Center as part of the Salesforce CRM team. Every day you will make a difference in the lives of others by serving as the front-line technical resource for Enrollment Coaches. You will help troubleshoot issues, configure declarative solutions, and translate day-to-day operational needs into practical Salesforce functionality.

You will have hands-on familiarity with Enrollment Center workflows and tools, a proactive and detail-oriented approach to problem-solving, and a genuine interest in developing technical Salesforce skills. You will report to the Lead Salesforce Administrator and work alongside a team of Salesforce Administrators supporting recruitment and enrollment operations across the university.

Essential Duties:

• Serves as the primary point of contact for Enrollment Coaches on day-to-day Salesforce questions, issues, and support requests; supports end users through on-call support and problem resolution.
• Troubleshoots reported data and application issues, resolving straightforward issues directly and escalating complex issues to senior Salesforce Administrators as appropriate.
• Performs basic declarative configuration, including page layouts, list views, Flows, reports, and dashboards.
• Supports functional users in developing and refining reports and dashboards to meet operational needs.
• Gathers and documents requirements from Enrollment Coaches and Enrollment Center leadership, helping translate operational needs into clear, actionable requests for the broader Salesforce team.
• Maintains working knowledge of Enrollment Center processes and the communication channels, integrations, and supporting technologies connected to Salesforce.
• Assists with user account management, permissions, and basic data hygiene tasks.
• Collaborates with Salesforce Administrators and technical team members to identify dependencies, risks, and opportunities for improvement.
• Assumes or coordinates other duties or projects as assigned or directed.

NOTE: This is an in-person hybrid position. You must be able to reliably commute to Scottsdale, Arizona.

Desired Qualifications:

• Bachelor’s degree or higher in a related field.
• Experience as an EdPlus Enrollment Coach with firsthand knowledge of Enrollment Center workflows, operational pain points, supporting technologies, and opportunities for improvement.
• Experience using Enrollment Center systems and tools, especially Salesforce.
• Demonstrated knowledge of higher education administrative systems and related business principles.
• Demonstrated ability to convert front-line, user-side knowledge into technical solution-building.
• Demonstrated willingness to champion change within teams of internal stakeholders.
• Evidence of a proven history of teamwork, problem-solving, proactiveness, transparency, and critical thinking.
• Evidence of strong communication skills, tenacity, analytical thinking, critical reasoning, and other critical soft skills.
• Must be a current employee of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.
• Evidence of a Salesforce Administrator certification. (Preferred)

Salary & Benefits:

$60,000 - $80,000 per year; DOE

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment:

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy. (This is an in-person hybrid position.)

Applicant must be eligible to work in the United States. ASU EdPlus will not be a sponsor for this position.

Department Statement:

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Driving Requirement:

Driving is not required for this position.

Location:

Off-Campus: Scottsdale

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$25165.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.