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Praha, Česko
Onsite
Job Description & Summary
We connect the world of business with technologies from design to implementation. In Technology Consulting, you are not only a part of PwC, but you will also get the opportunity to get to know life in other companies. Usually, we are part of project teams responsible for the design and delivery of innovative and high-quality Business and Technology solutions for our clients in the Czech Republic and other European countries. We are developing our skill sets not only when working with our clients but also in additional activities.
Roman Šťáhlavský leads our Technology Consulting team for the SAP area. He has been working in consulting since 1997 and has worked on many projects for both Czech and international clients. When he is not working, he is probably playing as a bass guitarist with his band.
We are looking for an experienced SAP AMS Manager to join our Technology Consulting team and lead the delivery of Application Managed Services for a major German banking client. In this role, you will oversee day-to-day operations, ensure service excellence, and act as the primary point of contact for our client’s business and IT stakeholders.
If you are skilled in service management, enjoy leading teams, and are comfortable navigating complex enterprise environments, this position offers an opportunity with significant client exposure and impact. You will:
Lead and coordinate an Application Support team across L1–L3 (support engineers, developers, analysts).
Oversee end-to-end AMS delivery and ensure adherence to defined SLA/KPI.
Manage incident, problem, and change processes in line with ITIL.
Plan and coordinate patching, upgrades, and overall application lifecycle activities.
Drive release management and ensure smooth implementation of change requests.
Act as the primary communication point for the client, conducting governance meetings in German.
Manage budgets, resource allocation, and capacity planning within the AMS scope.
Proactively identify opportunities for service optimization and process improvements.
Ensure compliance with security and regulatory standards relevant to the banking sector.
Fluent German (C1/C2) for daily communication with client stakeholders.
Proven experience managing SAP Application Support / AMS delivery in a complex enterprise environment.
Strong understanding of ITIL principles and best practices.
Experience in leading cross-functional teams.
Excellent stakeholder management, communication, and reporting skills.
Ability to manage incidents, drive root cause analysis, and lead stabilization initiatives.
Nice to Have:
Experience in banking or public-sector environments.
Familiarity with service management tools (ServiceNow, JIRA, Remedy).
Experience working with nearshore/offshore teams.
ITIL certification.
Stable, but challenging working environment providing plenty of opportunities for your continuous professional growth.
Fair salary and flexible working hours.
Paid time off 25 days, 3 wellbeing days and 2 extra days off from the company at the end of the year.
High-end Ultrabook and iPhone with unlimited data.
Benefit program with 45.000+ points that you can use for holidays, education, food vouchers, sports,, health... Simply on what you enjoy.
Supporting your SAP and non-SAP development and education: business and digital skills training (e.g. SAP Certification, Alteryx, Power BI, Tableau), ongoing training and certifications, e.g. Microsoft (Azure, PowerApps), project management (Prince2, PMI), service management (ITIL), agile development (Scrum, SAFe), DAMA, coaching and presentation skills and more. And various training within our technology communities.
Extra-work activities and Away Days (team building, ski weekend, etc.).
Regular feedback on your work, also consultation with a coach with whom you can address your further development and career direction.
PwC is the largest audit team in the Czech Republic, but also law, tax, consulting and technology, data or forensic teams. Find out how easy it is to combine this knowledge when you're in the right place. With us, you will get the opportunity to see how business is done in large companies. We are part of an international network of companies with more than 364,000 colleagues in 151 countries. At PwC, we create an inclusive work environment where everyone can be themselves and find their place and opportunity to develop. This year, we have successfully maintained the prestigious Equal Pay Certification, making us one of only four companies in the Czech Republic (and the only one from the Big 4) that demonstrably implements fair compensation practices regardless of gender.
Are you interested in our offer? Let us know about yourself and we will discuss more details together!
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