SAP Organisational Change & Learning Lead

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Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.

We are seeking an experienced SAP Organisational Change & Learning Lead to drive learning and capability uplift for the Amplify program. This role is critical in ensuring our global workforce is ready to adopt new SAP S/4HANA and integrated systems at Go Live and beyond.

You will lead the design, coordination, and execution of end-user training (EUT) across multiple regions, working closely with our System Integrator, Regional Change Leads, and business stakeholders to deliver a seamless and scalable learning experience.

Key Responsibilities
 

Learning Operations & Governance

• Develop and manage the global end-user training (EUT) master schedule aligned to role-based learning pathways
• Coordinate training logistics across regions (scheduling, venues, trainers, technology platforms)
• Establish scalable Train-the-Trainer (TTT) and end-user training plans for deployment
• Track and report on training completion, readiness, and certification metrics
• Monitor adoption and capability uplift, adjusting learning strategies based on data and feedback

Learning Design & Delivery Oversight

• Partner with Deloitte to localise SAP S/4HANA training materials (F2P, R2R, O2C, P2I) for Cochlear’s business context
• Ensure training reflects real-world scenarios, processes, and customer interactions
• Coordinate translation of materials (e.g. Spanish, Simplified Chinese)
• Enable WalkMe digital adoption tools to support learning in the flow of work

Capability Building & Sustainability

• Embed a sustainable learning framework beyond Go Live
• Develop job aids, reference materials, and ongoing learning assets
• Support a modern digital learning culture across regions
   

Stakeholder Partnership

• Act as the key learning partner to Regional Transformation & Change Leads
• Equip stakeholders with training materials, guidance, and support for local deployment
• Establish feedback loops to continuously improve learning effectiveness
   

About You

• Experience in change/readiness within SAP or ERP programs
• Proven experience leading global learning programs for SAP S/4HANA or ERP transformations.
• Strong program and stakeholder management capabilities
• Experience working across multiple regions and time zones
• Ability to develop learning plans, schedules, and reporting frameworks
• Experience creating SAP learning materials and support aids
• Exposure to digital platforms such as SAP S/4HANA, Salesforce Health Cloud, WalkMe
• Strong communication and influencing skills within complex programs

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

#CochlearCareers

How we recognise your contribution

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

For more information about Life at Cochlear, visit www.cochlearcareers.com