SATIC Business Process Engineer

Responsibilities of role: 

Key Responsibilities 

• Business Process Analysis: 

• Review, map, and analyse existing business-related organisational processes to identify inefficiencies and improvement opportunities. 

• Use process modelling tools (such as MS Visio or Lucid Chart) and techniques (e.g., flowcharts, swim-lanes) to document “as is” and “to be” process states clearly. 

• Lead process workshops and interviews with stakeholders to ensure comprehensive understanding and input. 

• Usage of automation, AI, data, and reporting  

• Project Support & Scope Definition: 

• Collaborate with project managers and Business Unit leads to define and document project scopes, objectives, and deliverables across multiple internal SATIC initiatives. 

• Assist in breaking down complex change activities into manageable workstreams and process changes. 

• Support prioritisation and alignment of projects with business strategy and organisational goals. 

• Requirements Gathering & Documentation: 

• Capture detailed business requirements, system interactions, and policy needs related to various business processes. 

• Develop clear and structured documentation (e.g., business requirement documents, process guidelines, user manuals). 

• Ensure traceability between business needs, process changes, and technology or policy implementations. 

• Stakeholder Engagement & Communication: 

• Act as a liaison between business, IT, line managers, and external vendors to facilitate communication and coordinate activities. 

• Present process findings, change impacts, and project progress to diverse audiences at various levels. 

• Assist in change management activities by preparing communication collateral and training materials. 

• Continuous Improvement: 

• Promote a culture of process discipline by recommending best practices and monitoring implementation of changes. 

• Analyse post-implementation outcomes to validate effectiveness and identify further enhancements. 

Desirable skill sets  include: 

• Excellent communication, interpersonal, collaboration and conflict resolution skills 
• Analytical mindset  
• Project management and strategic planning capabilities 
• Ability to influence stakeholders and drive change 
• Agile, resilient, and innovative approach to problem-solving 
• Leadership and Influence 
• Strong written English skills 
• Problem Solving and Decision Making 
• Adaptability and Resilience 
• Strong Organisational and Planning Skills 

Role related attributes: 

• Strategic Thinking: Ability to translate business objectives into actionable initiatives that support the SATIC’s goals. 
• Leadership: Capable of leading projects/programs and driving change management, fostering a high-performance culture, and supporting organisational development. 
• Effective Communicator: Facilitates clear dialogue and engages stakeholders across all levels. 
• Results-Oriented: Delivers measurable results with a focus on quality and efficiency. 
• Problem Solver: Diagnoses complex problems and implements sustainable solutions. 
• Adaptable and Resilient: Thrives in dynamic environments and adapts to shifting priorities. 
• Collaborative Team Player: Fosters an inclusive and cooperative work environment. 
• Organised and Detail-Oriented: Manages time and resources efficiently, ensuring accuracy. 
• Ethical and Compliant: Upholds integrity and ensures compliance with policies and regulations. ​