Management Level
Manager
Job Description & Summary
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
Those in Salesforce service at PwC will specialise in providing consulting services for Salesforce applications related to customer service and support. You will analyse client requirements, implement software solutions, and provide training and support for seamless integration and utilisation of Salesforce service applications. Working in this area, you will enable clients to optimise their customer service processes, enhance customer satisfaction, and achieve their strategic objectives.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives, needs, and feelings of others.
- Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness, enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
About the Role
As a Salesforce Functional Consultant (Manager), you will lead end‑to‑end Salesforce functional delivery for enterprise clients. This includes requirements discovery, solution design, backlog definition, sprint governance, stakeholder engagement, and ensuring business value realization.
You will manage functional teams, guide best‑practice design, and act as the primary liaison between clients, technical teams, and leadership.
Key Responsibilities
1. Functional Leadership & Client Engagement
- Lead client workshops to define business objectives, user stories, functional requirements, and process maps.
- Translate business needs into scalable, best‑practice Salesforce solutions across Sales, Service, Experience, Marketing or Data Cloud.
- Act as the primary functional lead on projects, ensuring clarity, quality, and consistency of deliverables.
- Advise clients on CRM strategy, governance, platform adoption, and roadmap planning
2. Solution Design & Quality Assurance
- Produce functional design documentation including process flows, requirements catalogues, acceptance criteria, configuration workbooks, and test scripts.
- Partner with Technical Architects and Developers to align functional and technical solutioning
- Validate solution designs against business goals, Salesforce capabilities, and platform limitations.
- Ensure adherence to PwC delivery standards, security frameworks, and release governance.
3. Delivery Management
- Oversee functional workstreams, manage sprint planning, backlog refinement, and functional QA/UAT cycles.
- Provide direction to junior functional consultants and business analysts, including coaching and capability uplift
- Track deliverables, timelines, scope adherence, and RAID logs.
- Ensure deployment readiness through functional validation and end‑user preparation.
4. Change Management & Adoption
- Support organisational change initiatives including training, communication plans, and adoption strategies.
- Develop training material and deliver end‑user enablement sessions.
- Champion continuous improvement and value realisation throughout the client lifecycle.
Required Experience & Qualifications
- 6–10+ years in CRM or digital transformation roles, with deep Salesforce functional consulting experience.
- Proven delivery of multi‑cloud Salesforce implementations across Sales, Service, Experience, Marketing, or Data Cloud.
- Ability to lead complex business discussions, challenge assumptions, and drive clarity.
- Strong understanding of Salesforce data model, declarative tools, flows, security model, and integration context.
- Experience collaborating with technical teams, architects, and cross‑functional stakeholders.
- Consulting background preferred.
Certifications (Preferred)
- Salesforce Certified Administrator
- Salesforce Advanced Administrator
- Salesforce Business Analyst
- Salesforce Sales Cloud / Service Cloud Consultant
- Data Cloud or Marketing Cloud certification
Key Skills
- Business analysis & process design
- Strong client‑facing communication
- Workshop facilitation
- Jira/Azure DevOps backlog management
- UAT planning & execution
- Cross‑cloud solution understanding
- Stakeholder management
- Team leadership and mentoring
Travel Requirements
Up to 20%
Available for Work Visa Sponsorship?
No
Job Posting End Date
September 4, 2026
