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Job Description
Change Impact Assessment
- Assess change impact and readiness across processes, tools, and ways of working.
- Evaluate impacts of new AI and Agentic workflows on users and teams.
- Conduct change readiness assessments and identify adoption risks.
- Establish and enable Change Champion networks within impacted areas.
Stakeholder Engagement
- Identify and analyze stakeholder groups and impact scope.
- Work closely with Tribe Lead(s), Product Owners, Business, Operations, Risk, Technology, and other stakeholders to embed changes successfully.
- Drive alignment and lead engagement activities with all related functions.
Change & Communication Management
- Develop and execute change management plan and adoption roadmap.
- Create communication materials including announcements, FAQs, and progress updates.
- Design mitigation plans to address resistance and increase user engagement.
- Partner with business units to drive awareness, readiness and adoption before and after go-live.
Training & User Enablement
- Design and deliver training programs for diverse user groups.
- Develop user guides, quick reference materials, and learning assets.
- Facilitate workshops, train-the-trainer programs, and change champion activities.
- Monitor adoption, issues, and effectiveness after implementation.
- Maintain knowledge content on Knowledge Management (KM) platforms.
Qualifications:
- Bachelor's degree or higher in Business Administration, Human Resources, Organizational Development, Communications, Information Technology, or related fields.
- 3 years of experience in Change Management, Organizational Development, Learning & Development, Digital Transformation, or Project Management.
- Experience supporting technology implementation or business transformation initiatives.
- Strong coordination, problem-solving, and execution skills.
- Experience working in Agile or cross-functional project environments is a plus
We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.
