School New Enrollment Officer

Job Description

Purpose of Role

The Admissions Manager provides strategic and operational leadership for the admissions function across two campuses, ensuring alignment with institutional enrollment objectives and maintaining a consistent, high-quality admissions experience across both locations. The role leads and supports admissions teams, oversees the full prospective student journey, drives enrollment performance, and ensures effective and consistent admissions processes, standards, and practices. The Admissions Manager also identifies opportunities for continuous improvement, collaboration, and resource optimization while adapting strategies to meet the specific enrollment needs of each campus.  The Admissions Manager provides leadership to admissions teams at both campuses and ensures a consistent and exceptional experience for prospective students and families across the admissions journey.

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

Key Responsibilities

• Admissions Strategy & Enrollment Management: Develop and implement admissions strategies across both campuses to support institutional enrollment objectives and respond to the specific needs of each location.
• Team Leadership & Development: Lead, manage, and develop the admissions teams across both campuses, establishing clear expectations, performance objectives, and professional development opportunities.
• Prospective Student Journey: Oversee the end-to-end admissions journey, ensuring prospective students and families receive a consistent, timely, personalized, and high-quality experience.
• Admissions Operations: Ensure consistent and effective admissions processes, policies, systems, and standards across both campuses, while identifying opportunities to improve efficiency and effectiveness.
• Enrollment Performance: Monitor admissions activity, conversion rates, pipeline progression, and enrollment results, using data and insights to identify trends, address challenges, and drive performance.
• Campus Alignment & Collaboration: Work closely with campus leadership and key academic, marketing, finance, and student services teams to ensure admissions priorities are aligned with broader institutional goals.
• Recruitment & Relationship Management: Support and oversee recruitment initiatives, events, school/community partnerships, and other activities designed to attract and engage prospective students.
• Data, Reporting & Forecasting: Maintain accurate admissions data and provide regular reports, forecasts, and performance insights to leadership to support informed decision-making.
• Continuous Improvement: Identify and implement improvements to admissions practices, systems, communication, and the prospective student experience across both campuses.
• Standards, Compliance & Quality Assurance: Ensure admissions activities are conducted in accordance with institutional policies, procedures, regulatory requirements, and established quality standards.
• Resource & Capacity Management: Coordinate staffing, workloads, resources, and priorities across both campuses to ensure effective coverage and consistent service delivery.
• Cross-Campus Consistency: Establish shared best practices and promote collaboration between campuses while allowing flexibility to address each campus's unique enrollment priorities and market needs.Principio del formularioFinal del formulario

Skills, Qualifications and Experience

Skills:

• Personal Attributes

• Professional and approachable
• Results-driven
• Ethical and confidential
• Adaptable and resilient
• Strong team player

• Communication Skills

• Excellent verbal and written communication
• Presentation and public speaking ability
• Active listening skills

• Interpersonal Skills

• Relationship-building
• Empathy and patience
• Cultural awareness and sensitivity

• Sales & Marketing Skills

• Persuasion and negotiation
• Lead conversion strategies
• Target-driven mindset

• Organizational Skills

• Time management
• Multitasking
• Attention to detail

• Technical Skills

• CRM systems (e.g., Salesforce, student databases)
• Microsoft Office / Google Workspace
• Basic data analysis and reporting

Qualifications:

• Bachelor’s degree in: Business Administration, Marketing, Communications, or related field.

• Training in customer service or sales.

Experience:

• 5+ years of progressive experience in admissions, enrollment management, recruitment, sales, customer experience, or a related field, preferably within education.
• Proven experience leading and developing teams, with responsibility for achieving performance and enrollment targets.
• Experience managing admissions or enrollment operations across multiple locations, campuses, teams, or markets is highly desirable.
• Demonstrated experience managing the prospective student journey from initial inquiry through enrollment.
• Experience using data, reporting, and performance metrics to monitor results, identify trends, and inform admissions strategies.
• Experience developing and implementing recruitment, conversion, and enrollment strategies.
• Proven ability to build strong relationships with prospective students, families, schools, community partners, and internal stakeholders.
• Experience collaborating cross-functionally with academic, marketing, finance, and campus leadership teams.
• Experience managing multiple priorities and balancing strategic planning with day-to-day operational responsibilities.
• Experience driving process improvement and implementing consistent standards and practices across teams or locations.

ISP Commitment to Safeguarding Principles.

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history. 

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding

and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.