Seasonal Retail Sales Lead (Westfield Old Orchard)

WHO ARE WE?

We are Squishable! At Squishable, products and people are at the core of why we do what we do every day. We strive to create a customer experience built on sharing our love and passion for the brand while building long-lasting relationships with our customers…turning friends into fans. As we experience rapid growth, we are seeking career-driven leaders obsessed with creating a unique, exceptional customer experience. We need great people to represent the brand where it matters most…in front of our customers. These leaders will help shape the voice and character of the Squishable store experience.

The ideal candidate is a natural-born leader who loves the store experience. They are passionate, driven, and highly organized, with a desire to bring happiness to people’s lives. They are confident, creative, bright, friendly, adaptable, and able to perform at the highest level consistently. Candidates must be well-spoken and confident interacting with people at all levels while remaining calm and organized at all times.

What does a Seasonal Squishable Retail Sales Lead do?

The Retail Sales Lead is a key member of the store leadership team, supporting the Store Manager in driving sales, developing the team, and creating an exceptional experience for every Squishable fan. Responsibilities include:

• Supports the Store Manager in delivering a fun, welcoming, and efficient customer experience during the busy holiday season
• Helps lead the sales floor during peak periods, keeping the team focused on customer service and sales goals
• Drives holiday sales through customer engagement, product recommendations, and strong knowledge of Squishable products
• Supports seasonal promotions, merchandising, replenishment, and maintaining an organized, well-stocked sales floor
• Helps manage customer flow and resolves concerns with a positive, solution-oriented approach
• Provides day-to-day direction and support to team members and jumps in wherever needed during busy periods
• Supports opening, closing, and keyholder responsibilities, as assigned

Qualifications

• 1+ year of retail, customer service, or leadership experience in a fast-paced environment preferred
• Passion for people and creating a fun, welcoming customer experience
• Strong communication and organizational skills with the ability to stay positive and flexible during busy periods
• Team player who can motivate others, take initiative, and jump in wherever needed
• Comfortable receiving and providing feedback and helping keep the team focused on shared goals
• Must have flexible availability throughout the holiday season, including evenings, weekends, and holidays
• Able to lift and move cartons weighing up to 25 lbs.
• Must be 18 years of age or older

Compensation

Pay rate is $17.00 per hour

Benefits & Perks: 

• A fun, welcoming workplace where creativity and personality are encouraged
• Career growth opportunities (many of our seasonal team members have the opportunity to stay with Squishable in ongoing roles!)
• Employee discounts (yes, even on the giant plushies)

Seasonal Duration: November 2026 through early January 2027

Availability Requirements: Seasonal team members must have flexible availability, including weekends, evenings, and holidays, as these are some of our busiest times of the year.