Overview
Glossier is a people-first beauty company on a mission to give everyone a voice through beauty. As an Experience Editor, you sit at the heart of our brand activations and store experience - the primary storyteller and point of contact guiding guests through every touchpoint, from the moment they step into the space to the moment they leave, product in hand and story to tell.
This holiday season, we're bringing our brand activation and store operation together into one seamless guest journey. You'll be trained across both worlds: the immersive, performance-driven activation space and the day-to-day rhythm of the store floor - moving fluidly between them so that every guest, whether they're queuing for an experience or shopping for a product, gets a cohesive, memorable, and uniquely Glossier moment.
Our north-star values are Human, Curious, Playful, and Helpful, and our mission is to become the Most Loved Lifestyle Brand in the World. Joy is our language - and you'll help set that tone for guests and teammates alike.
Main Responsibilities
Guest & Experience Leadership
- Serve as the primary point of contact for all guests, welcoming and engaging with them as they immerse themselves in the activation and store experience.
- Set the "stage" for every visit - maintaining exceptional presence and enthusiastically guiding guests through the space in a professional, engaging demeanor.
- Deliver outstanding improv and guest participation, modeling professionalism at all times, including within performance space per prescribed guidelines and training.
- Lead inclusive, interactive product engagement with demonstrations, applications, recommendations, and routine-building - with a hospitality mindset.
- Lead meaningful customer interactions during events such as master classes, promotional activations, brand activation moments, and other in-store initiatives.
- Prioritize the guest experience at all times, whether guest-facing or not, to ensure a world-class, memorable encounter with the brand.
- Build lasting guest relationships post-visit and secure marketing emails in order to sustain ongoing brand engagement.
Operations & Teamwork
- Oversee queues, guest inquiries, and sales transactions, processing all POS transactions accurately.
- Resolve guest service issues by promptly partnering with leadership, exercising discretion and independent judgment.
- Maintain space cleanliness and manage inventory across both activation and store environments.
- Foster a team culture of camaraderie, collaboration, and joy
- Actively participate in visual projects and event set-up (new display activations, floor moves, product launches, brand events).
- Uphold uniform and presentation standards, and support an inclusive space free from discrimination, harassment, bullying, and intimidation.
- Act as a brand and product ambassador, fully versed in the Glossier portfolio and experience, supporting new hires and cross-training team members.
Qualifications
- Prior experience with brand activations, experiential events, or theatre required - a background in live, guest-facing performance is a strong plus.
- 2+ years in fast-paced retail or hospitality preferred.
- Friendly, welcoming, outgoing, and able to demonstrate guest-focused engagement at all times.
- Comfortable with repetitive tasks and adherence to scripted dialogue or guidelines.
- Outstanding communication skills, able to engage with guests from all over the world.
- Passion for creating memorable experiences through meaningful personal interactions.
- Highly adaptable, an impeccable multitasker, thriving in fast-paced, minimal-supervision environments.
- A true collaborator, driven by teamwork, who brings positivity and initiative to group settings.
- Patient, open-minded, resourceful, and able to troubleshoot with ease.
- Prior experience with POS or inventory management systems is a plus.
- Able to work a flexible schedule, including evenings, weekends, and holidays.
- Able to stand for long periods and work in all weather conditions.
- Fluency in additional languages is a strong plus.
We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.
