BASIC PURPOSE OF THE JOB
Responsible for receiving emergency and non-emergency calls, keeping records, addressing problems, and dispatching appropriate team members while maintaining professional and precise communication, as well as exhibiting excellent judgement, teamwork, compassion, and the ability to process multiple assignments at the same time.
REPORTS TO
JOB REQUIREMENTS
Supervisory Responsibilities: NO
Minimum Education: High School Diploma required.
License/Certification Required: State of Tennessee (Private Protective Services) Unarmed Security License within six months of hire. Valid Tennessee Driver's License.
Minimum Work Experience: Previous dispatch experience preferred
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
- Excellent verbal communication and customer service skills
- Ability to problem-solve and/or utilize resources available for troubleshooting in different situations
- Accuracy and attention to detail
- Flexible and adaptable to changing circumstances
DUTIES AND RESPONSIBILITIES
- Consider the quality of the work tasks required and how the quality of performance impacts the program, function or care this position must demonstrate.
- Consider what the employee’s required, position-specific performance and behavior should be and how they should demonstrate it. Indicate what performance standards need to be established as expectations consistent with departmental and organization-wide Service Excellence expectations.
- Consider how this position should contribute their unique strengths and abilities to the team meeting its goals as well as how they should utilize the strengths and abilities of their co-workers to meet the goals for the department and their specific position.
- Consider how this position’s performance should reflect personal accountability to the significant responsibility of managing the department’s and organization’s assets conservatively, efficiently and with the highest level of integrity.
PHYSICAL REQUIREMENTS
- Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
- Light lifting, pushing and pulling is required for 10-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending and reaching is required. Keyboard/computer use and/or repetitive motions may be required.
Come work where you can make a difference everyday.
