Security Shift Manager – Southbank Place

Department: Security

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Company: Canary Wharf Management Limited

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Reporting to: Security Planning Manager

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JOB SUMMARY

To effectively manage a small team of security personnel in order to protect the interests, business, assets and well-being of Southbank Place Limited. To provide a ‘best in class’ service to support the growth of the Company and to support the mission of providing a secure and resilient place for our people, residents, visitors and the public.

Shift Pattern: 4 on 4 off - 07:00 - 19:00 / 19:00 - 07:00
Salary: £61,253
Closing date: 4th December 2026

MAIN RESPONSIBILITIES

Main Responsibilities

• To be responsible for the operational management, deployment and administration of Southbank Place Limited security, working as part of a roster covering 24/7 shift working.
• To manage incidents promptly and effectively, including liaising with Emergency Services and other stakeholders where relevant.
• To ensure Security Department operational and administrative policies, procedures and instructions are complied with by security personnel.
• To delegate for the SBP Estate Manager during out of hours.
• To manage and monitor performance of security personnel, ensuring highest possible standards and implement/introduce measures to deal with those who fail to reach acceptable standards, wherein such cases are escalated to the respective contract provider.
• To maintain an exercise and training programme, in order to assess staff knowledge and skills and provide additional training, as required.
• To liaise directly with and provide a daily briefing to the Director Security & Resilience and/or deputy as required.
• To maintain a close liaison with the Security Management Team, including the ECC, Security Duty Manager and Estate Manager.
• Ensure that there is sufficient staffing and supervision for forecasted major events and to liaise with the Estate Management Team and key stakeholders with regards to any foreseen impact on the estate.
• To be familiar with and implement emergency procedures and ensure that the Security team is fully conversant with the procedures and their specific responsibilities.
• Ensure the Security team is fully conversant with instructions and procedures regarding operating levels, patrols and search procedures, and that they’re briefed on all events which may impact on their duty.
• To ensure there is adequate staffing levels and skill levels planned for each shift.
• Monitor performance of the relevant contract security provider.
• To liaise closely with the tenants and residents and provide assistance, advice, support and services as appropriate.
• Ensure that the operation of the CCTV system is compliant with the Code of Practice and Company policy on the subject.
• To support the South Bank Place Communications Officer in the administration of the Incident Management System, ensuring that all points of routine are recorded and disseminated as necessary.
• To support the Estates Security Control Room function, providing support, guidance and direction, as required.
• Promptly investigate complaints against staff as directed
• To attend all meetings as directed by the Estate or Security Management.
• Liaise directly with key system providers, thus ensuring baseline security systems remain operation or best placed contingencies are considered (CCTV, Barrier Systems, Door Access etc)
• To ensure SBP Heads of Department are comprehensively briefed on any events likely to impact on their area of business.
• Undertake any reasonable other task as required by Senior Management.

PERSON SPECIFICATION

Essential:

• Currently operating in a leadership role within the Security, Police or Military environment.
• Evidence of effective decision making under pressure.
• Evidence of managing a team to provide a high standard of service.
• Experienced in individual and team performance management.
• Evidence of effective personnel absence management. 
• Innovative and proactive thinker with strong negotiation skills. 
• Ability to manage projects and write concise comprehensive reports.
• Able to demonstrate understanding of security aspects in commercially driven and customer orientated business.
• Must be flexible and diplomatic, with ability to constructively challenge existing practices.
• Excellent communicator with sound organisational skills.
• Able to deliver high-quality briefings to a variety of audiences.
• Computer literate.
• Training experience would be advantageous.
• Evidence of continuous professional development.
• Knowledge of CCTV Operations/Codes of Practice

• Act with integrity and deliver high performance
• Put our customers at the heart of what we do
• Resolve issues by providing high quality solutions

Foster Collaboration

• Find opportunities to collaborate with others across the business to achieve shared goals
• Encourage inclusive networks and treat others with respect and fairness
• Use knowledge to work effectively with suppliers / contractors to meet shared goals

Encourage Engagement

• Confident in making decisions appropriate to the role
• Learn from mistakes and listen to constructive feedback to improve performance
• Prioritise safety and actively support community, wellbeing and sustainability programmes

Take Ownership

• Take pride in delivering high quality service which exceeds expectations
• Committed to opportunities for self-development
• Take responsibility for my own performance and look for ways to improve

Embrace Innovation

• Embrace change and innovation
• Proactively suggest ways to improve our business and encourage others to share ideas
• See new challenges as opportunities to deliver effective change

WHAT WE OFFER

Diversity and Inclusion

We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working

As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

Learning and Development

At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Other Benefits

We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.

Early applications are encouraged as we reserve the right to appoint at any point.