Security Supervisor

Job Summary:

As a Security Supervisor, you'll provide frontline leadership for our Security team, helping ensure a safe, welcoming environment for patients, visitors, staff, and the communities we serve. You'll oversee daily operations, support your team, and respond to situations that require sound judgment, professionalism, and compassion.

Job Description:

What You'll Do

• Determines, coordinates, and supervises daily staffing assignments and coverage levels to ensure efficient operations and appropriate response capabilities.
• Provides direction, orientation, training, coaching, and mentoring to Security staff, fostering professional growth, accountability, and a culture of teamwork.
• Performs or assists with performance evaluations, corrective actions, and employee development to support individual and team success.
• Assesses the quality of security services delivered and facilitates ongoing staff development and training programs to promote continuous improvement.
• Ensures staff compliance with departmental and organizational policies, procedures, protocols, and safety standards.
• Performs Security Officer responsibilities as needed to maintain required service levels and provide leadership by example.
• Leads the handling and resolution of complex security incidents, complaints, and operational issues, exercising sound judgment and effective de-escalation techniques.
• Builds collaborative working relationships with clinical and operational teams to promote a safe, welcoming environment throughout the organization.
• Completes reports and maintains accurate documentation related to incidents, investigations, and department operations.
• Operates a motor vehicle while conducting MaineGeneral Health business.

What You'll Bring

Successful candidates bring strong leadership skills, sound decision-making, and the ability to remain calm and professional in dynamic situations.

Helpful experience includes:

• Supervisory or team leadership experience.
• Healthcare security, law enforcement, military, corrections, emergency response, or other public safety experience.
• Experience managing sensitive situations with professionalism, discretion, and compassion while interacting with patients, visitors, and staff.
• Conflict resolution, de-escalation, and crisis response skills.
• Strong communication, documentation, and organizational abilities.
• A commitment to teamwork, accountability, and exceptional customer service.

Scheduled Weekly Hours:

40

Scheduled Work Shift:

Job Exempt:

No

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.

• Employees have access to industry-leading leave for new parents.

• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances.

• Tuition Reimbursement is available to all employees to further develop skills and career.

• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.

• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability  Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .