Senior Account Manager, Promotional Medical Education

The Senior Account Manager (SAM) oversees projects within a vertical account team to ensure quality and provide continuity and tactical alignment while also leading high-profile projects from the client through to the project manager and cross-functional team. The SAM will partner with the Account Director to assist brand partners with the development and management of the tactical plan. This role requires a strong awareness of the account’s strategic direction, as well as knowledge of clients’ products and processes. The success of this position relies on the success of the team, meeting clients’ expectations, partnering with colleagues, and individual performance. 

This is a hybrid role, based in New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs. This role will work Eastern business hours. 

What you’ll do:

• Ensure quality and consistency across multiple tactics that are led by both and external partners  
• Provide oversight and consultation to Account Managers as it relates to project execution  
• Act as the in-house client at all times by communicating client expectations to the cross-functional team  
• Act as the Customer Management Office (CMO) liaison within the respective account (vertical)  
• Provide invoicing information and budget status updates to clients as requested  
• Provide direction and review job scope changes and closeouts as necessary  
• Provide peer-to-peer channel insights and recommendations  
• Drive strategic partnerships with clients by having and applying knowledge of their products and objectives  
• Lead and actively participate in strategic brainstorming sessions and annual   strategic planning  
• Assist the business owner as needed with the following tasks  
• Create proposals for projects within assigned accounts  
• Partner with finance team and project managers in budget development  
• Perform other strategic work as delegated by the Account Director
• Ensure strategic objectives are met with each client project  
• Support organic growth opportunities for the account through a strong understanding of capabilities, client needs, and attention to buying signals  
• Partner successfully with Project Management Team to execute projects from the initiating and planning phases through the closing phase  
• Develop and manage project creative briefs and client scope statements  
• Supervise projects to ensure tactical and strategic goals are met  
• Follow all policies, procedures, industry standards, and compliance guidelines and ensure team members’ adherence  
• Execute client status meetings and prepare all meeting materials and follow-up items (agendas, notes, etc.)  
• Partner successfully with Project Management Team to execute projects from the initiating and planning phases through the closing phase (cont.)  
• Monitor the overall project scope from a client and account perspective and communicate scope changes when necessary   
• Provide final approval on all deliverables to ensure strategic objectives are met
• Develop and communicate status reports with management and the client, monitor project and team results against client expectations   
• Monitor and manage project-related risks and issues in partnership with the project manager; resolve and escalate risks and issues to the client when needed  

 This position is a perfect fit for you if: 

• Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you. 
• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving. 
• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data. 
• You are highly organized self-starter, able to work independently and under tight deadlines.

What you should have:   

• BA/BS or equivalent required  
• 3-4 years of team leadership experience required  
• 3-4 years of client/customer management experience required  
• 2+ years in pharmaceutical sales/marketing preferred  
• 2+ years’ experience in strategic planning preferred
• Leadership experience in a corporate, marketing, or life sciences environment preferred  
• Project management experience preferred

Pay Range: $85,000-$95,000

This is the pay range the Company believes it will pay for this position at the time of this posting.  Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.