Job Description Summary
At GE Aerospace, our Field Service Engineers (FSEs) exemplify our core behaviors: Respect for People, Continuous Improvement, and being Customer Driven. These dedicated professionals are on the front lines, working directly with customers to solve problems and deliver the highest standards of service and support—collaborating with customers to achieve shared success.
Senior Airline FSEs take on the most complex fleets and customer environments, leveraging their expertise to lead technical initiatives and build strong, lasting customer relationships.
In addition to their technical leadership, Senior FSEs play a pivotal role in mentoring and coaching other FSEs. They share their knowledge and experience, provide guidance on complex technical challenges, foster a culture of continuous improvement, and help define and evolve field service standards—all while embodying GE Aerospace's core behaviors.
• Respect for People: As a Senior FSE, you’ll foster a collaborative environment with our most complex customers, building strong relationships and trust. You’ll be the technical on-site representative for GE Aerospace, essential for problem-solving and customer satisfaction.
• Continuous Improvement: We’re committed to excellence and constantly seek ways to enhance, innovate, and improve technical on-wing performance. Your dedication to continuous improvement will ensure the highest quality standards and efficiency operations directly impacting the customer.
• Customer Driven: Understanding, prioritizing, and communicating the needs of our customers is at the heart of our field service operations. You’ll focus on delivering prompt, effective solutions that exceed customer expectations, driving loyalty and long-term partnerships.
By embodying these values, our Field Service Engineers uphold the principles of Safety, Quality, Delivery, and Cost (SQDC), which are the foundation of GE Aerospace's operations. Your unwavering commitment to excellence ensures that we continue to be a trusted partner to our customers, delivering reliable, high-quality service that strengthens our reputation and drives success.
Job Description
Key Roles & Responsibilities:
At GE Aerospace, we shape the future of flight, lift people up, and ensure they return home safely. Our Field Service Engineers embody this mission every day by being embedded within the customers site, delivering exceptional service and support. As an Airline Senior Field Service Engineer, you will serve as the trusted on-site technical representative for our customers, with our customers. Operating independently and remotely from GE Aerospace hubs to resolve technical challenges and drive success directly in support of our customers fleets.
As part of GE Aerospace's remote Commercial Field Service organization, you will have the opportunity to travel both to support customer needs and to participate in internal conferences, fostering collaboration and continuous growth within our globally dispersed team.
More specifically, you will:
- Provide Leadership and Technical Support: Lead programs and offer technical direction and assistance to the customers and other FSEs, in the operation, inspection, maintenance, and repair of assigned jet engine product lines.
- Cross Functional Leadership: Our Senior Field Service Engineers are responsible for leading, coaching, and mentoring Field Service Engineers and collaborating effectively with other departments to drive operational excellence.
- Strategic Leadership: Guide commercial field service policy, process and strategy to drive continuous improvements across the organization. Influencing business leadership in recognizing customer needs when decision making.
- Customer Advocacy: Deliver prompt, effective solutions that address customer issues and exceed their expectations, driving loyalty and long-term partnerships.
- Monitor and Improve Reliability: Track reliability and on-wing performance, including significant events, engine removals, delays, and cancellations. Influence airline stakeholders to implement critical reliability improvements.
- Enhance Maintenance Planning: Influence long-term maintenance planning to ensure the stability of the aircraft engine fleet.
- Interpret Technical Documentation: Support maintenance and operational activities by interpreting OEM and technical manuals.
- Evaluate Maintenance Effectiveness: Review the effectiveness of maintenance actions to identify opportunities for training and improvement.
- Apply FLIGHT DECK: Utilise our FLIGHT DECK principles to deliver continuous improvement in identifying proactive reliability enhancements.
- Data Analytics and Reporting: Produce data analytics and timely reports on fleet status, program updates, events, and trends for key internal stakeholders.
- Proactive Maintenance Recommendations: Provide recommendations for proactive maintenance based on engine performance analytics.
Once sufficiently experienced, a Senior FSE may work towards achieving Controlled Title Holder (CTH) status, demonstrating exceptional technical expertise, leadership, and commitment to maintaining the highest standards of safety, quality, and customer satisfaction
Required Qualifications:
To be considered for this opportunity, candidates must have:
- A Bachelor's of Engineering or technical degree from an accredited university or college (or a high school diploma / GED / technical certificate with at least 4 years of full time work experience in fields noted below)
- A minimum of 5 years of full-time working experience in airline operations or maintenance planning, engineering, aviation propulsion, or other related field
Desired Characteristics:
- Strong technical expertise in aircraft engine fleet management.
- Experience in and influencing decision making in cross-functional teams.
- Significant experience using software or data analytics to make informed technical decisions and to provide recommendations to the customer or other key internal stakeholders.
- Ability to problem solve independently using sound judgement and critical thinking.
- Ability to lead, influence and deliver result orientated priorities using strong project management, analytical, time management and prioritization skills.
- Strong oral and written communication skills with the ability to forge deep relations at all levels, not only with key internal stakeholders but also with the customer
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
