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India
Onsite
Job Description:
Who Are We:
Exemplar Luxury Group, formerly Saks Global, is the luxury collective that comprises iconic luxury retailers, Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman. Driven by a relentless devotion to our customers and powered by our talented colleagues, we offer curated product assortments, unparalleled service and personalized experiences across our integrated retail model. Through strong partnerships with the world's most esteemed names in luxury and deep customer relationships enhanced by the industry's most comprehensive insights, Exemplar Luxury Group is uniting coveted brands with unrivaled customer experiences.
You Will Be:
Sr. Analyst POS/Payment application support provides support to the retail store POS application, monitoring alerts and notification for our ELG stores retail transactions. This position is responsible to ensure supporting applications & Jobs required for our store’s transactions are fully operational or processing as expected and requires strong Windows O/S, .Net, C# & SQL technical knowledge. The analyst will be required to respond to, resolve and document issues as they come in a timely manner. You will be required to triage problems and escalate as needed to the development teams and work closely to come to resolution. The support analyst will require excellent Analytical & problem-solving skills, be able to understand POS system architecture and dataflow, and be able to adapt quickly to new and different problems day to day.
What You Will Do:
Responsible for the 24/7 support of POS/Payment applications in the Retail Store Systems
Monitoring log files and log information
Handling application issues
Handling performance related issues
Testing the new version and patches that were released
Monitoring the alerting Dashboards and acting to alerts & notifications
Responsible in finding the root cause for various POS application issues, failed transactions, Services, Pin Pad issues
Participating on a rotating on-call schedule for off-hour/weekend support
Work with your team on creating technical support documentation used to manage and maintain the software
Collaborate with the development teams to architect new solutions that your teams will eventually support
Responsible for problem management and analysis to drive resolution to high volume recurring incidents to reduce overall incident volume
Support and resolution of issues. Looking into incidents or tickets
Work as a team and individually for troubleshooting / investigating critical problems and leading meetings
Analyze with the development team for issue resolution
Evaluate issue details and communicate with stakeholders
Resolve end user inquiries in a timely manner and collaborate with other teams
Create technical documentation to leveraged by development and support teams
Proactive in driving issues to closure and collaborate with peers to resolve
Ability to think outside the box for problems of all varieties and provide plan for automations
You Also Have:
Bachelor’s degree in engineering (Computer Science or Information Science preferred)
Strong academic record, excellent written and verbal communication skills
4-8 years of experience
Commercial experience of using version control tooling (GIT) in a large development team performing
Debugging and troubleshooting skills
Strong command of Windows O/S, batch scripting, Unix and SQL
Must have experience in IIS, Oracle-basic, PowerShell scripting & Production support L1/L2
Good knowledge of C#, .NET. SQL database
What You Will Bring:
Experience in supporting the large-scale distributed POS & Payment applications
Experience in finding the root cause for a failed scenario.
Excellent written and verbal communication skills
Knowledge in the POS area with knowledge of .Net, SQL, PowerShell and Oracle DB
Python Scripting experience
Ready to work in shifts (First general and second)
Knowledge in AWS, C#, Pathfinder/AZURE/SolarWinds will be added an Advantage
Logical approach and process to problem solving
Self-starter, can work independently and thrive in collaborative teams
Possess strong communication skills to convey problems to your team and colleagues
Thrive in a busy, high-pace environment and can easily maintain your composure under pressure
Understand how problems affect other areas of the company outside of the IT space
Strive for excellence and lead with a business focus mindset
You are a quick learner with the ability to learn new technologies
Your Life and Career at Exemplar Luxury Group:
Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
Comprehensive benefits package for all eligible full-time employees
Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact candidatesupport@exemplarluxury.com.