Business Function
Group Technology enables and empowers the bank with a stable, secure, and resilient infrastructure. We ensure smooth day-to-day operations of technology services and support business continuity through effective monitoring, incident response, and service management.
Responsibilities
- Perform 24x7 monitoring and operational support for security systems (e.g., Anti-Virus, EDR, DLP, Spam Filtering, etc)
- Investigate, triage, and respond to alerts and incidents following standard operating procedures
- Execute first-level incident response, including escalation to L2/L3 teams where required
- Monitor system health, dashboards, and logs to ensure service availability and performance
- Perform routine operational tasks such as policy updates, agent health checks and signature updates
- Document incidents, actions taken, and resolutions in ticketing systems
- Escalate issues promptly based on severity and SLA requirements
- Support patching, upgrades, and routine maintenance activities during scheduled windows
- Ensure compliance with operational procedures, security standards, and audit requirements
- Provide timely status updates and reporting to stakeholders and internal teams
Requirements
- Basic understanding of cybersecurity concepts (endpoint security, malware, threats, etc.)
- Exposure (academic or work) to security systems such as Anti-Virus, EDR, DLP or Spam Filtering is a plus
- Familiarity with Windows and/or Unix operating systems
- Ability to follow standard procedures and runbooks accurately
- Strong analytical and troubleshooting skills
- Good communication skills for incident reporting and escalation
- Ability to work in a shift-based / 24x7 operational environment
- Team player with attention to detail and discipline in execution
Location:
DBS Asia Hub
Job:
Technology
Schedule:
Regular
Employee Status:
Full time
