Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
Technology Operations & Support
- Provide hands-on Level 1 and Level 2 support across end-user computing, workplace technology, infrastructure, network connectivity and core IT services.
- Diagnose and resolve technical issues affecting desktops, laptops, printers, mobile devices, applications and network services.
- Coordinate with regional and Group Technology teams to investigate and resolve complex incidents and service disruptions.
- Support day-to-day technology operations to ensure high availability and performance of business-critical systems and services.
Infrastructure & Technology Management
- Configure, deploy and maintain technology infrastructure, including workstations, operating systems, enterprise software and supporting platforms.
- Support infrastructure lifecycle activities such as patching, software upgrades, hardware refreshes and asset management.
- Assist with technology modernisation initiatives and the implementation of new infrastructure and technology solutions.
- Maintain accurate technical documentation, including asset inventories, network diagrams, operational procedures and troubleshooting guides.
Technology Risk, Controls & Governance
- Support the operation of the Branch's technology control environment in alignment with internal policies, technology standards and regulatory requirements.
- Monitor and track technology risks, control gaps, end-of-life/end-of-support assets and remediation activities.
- Participate in control reviews, audit activities, risk assessments and compliance initiatives.
- Contribute to change, configuration and access management processes to maintain a secure and controlled technology environment.
Vendor & Third-Party Management
- Support vendor onboarding, due diligence assessments and ongoing operational governance activities.
- Monitor vendor performance against service level agreements (SLAs) and agreed service commitments.
- Work with vendors and internal stakeholders to resolve technology issues and drive service improvements.
Project Delivery & Stakeholder Engagement
- Support the delivery of technology projects and infrastructure initiatives in collaboration with local, regional and Group Technology teams.
- Participate in technical discussions, impact assessments, testing activities and implementation planning.
- Build effective working relationships with business users, vendors and technology teams across multiple locations.
- Contribute to knowledge sharing and continuous improvement initiatives within the team.
Requirements
- 3–5 years of experience in IT infrastructure, systems administration, technology operations or end-user support.
- Experience supporting enterprise technology environments within financial services or other regulated industries is advantageous.
- Demonstrated hands-on experience in troubleshooting, deployment and maintenance of enterprise technology infrastructure and services.
- Experience working with multiple stakeholders, vendors and cross-functional technology teams.
- Degree in Computer Science, Information Technology or a related discipline.
- ITIL Foundation certification, or equivalent knowledge of IT service management principles.
- Certifications or training in cloud technologies, enterprise networking, systems administration or infrastructure platforms will be viewed favourably.
- CCNA, CCNP or equivalent networking knowledge is advantageous.
- Good understanding of Microsoft Windows environments and enterprise workplace technologies.
- Knowledge of networking fundamentals including TCP/IP, LAN/WAN, DNS, DHCP, Wi-Fi, routing and switching concepts.
- Familiarity with Active Directory, endpoint management, user access administration and infrastructure support.
- Exposure to cloud platforms, infrastructure services and data centre technologies is desirable.
- Understanding of technology risk, information security and operational controls within enterprise environments.
- Strong communication and stakeholder management skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- Proactive problem solver with strong analytical and troubleshooting capabilities.
- Organised, detail-oriented and able to manage multiple priorities in a dynamic environment.
- Team player with a collaborative mindset and willingness to contribute beyond immediate responsibilities.
- Demonstrates initiative, accountability and a commitment to continuous learning and improvement.
Location:
DBS Sydney
Job:
Technology
Schedule:
Regular
Employee Status:
Full time
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