Senior Associate Technical Account Manager

Job Description:

We’re looking for a Senior Associate, Technical Account Manager (TAM) to join our Technical Customer Operations Team in Milan. If you are excited to work closely with some of the biggest companies in the world and in a high profile position such as that of a Technical Account Manager where you are the main technical go-to person, then the TAM role at IAS is the place for you!

Acting as the main technical point of contact, you will address any internal or external questions and issues that arise from our integrated clients (including end-users of the platforms), or escalate appropriately when necessary.  On a daily basis, you should be able to quickly troubleshoot any technical issues, pinpoint the technical problem, and provide a solution, and escalate to tier 2 support and/or product teams only when necessary. We are looking for critical thinkers who are keen to ensure our customers succeed! 

Internally, you will also be relied upon heavily by all departments to provide in-depth updates and insights on the clients from a technology perspective, working closely with all departments such as Product, Engineering, Product Marketing, Legal, Pricing, Technical Support, etc. Once ramped, you will also provide our most premium customers with dedicated technical support. 

You should apply if you have most of this:

• 2+ years working in a technical account/relationship management/client-facing role

• Proficiency in JavaScript, SQL, HTML, and data analysis, with proven experience applying these skills to troubleshoot, optimise and drive performance insights

• Hands-on experience working with ad serving tags, including implementation, troubleshooting, and validation across different environments and browsers

• Proven experience working with APIs and SDKs 

• Critical thinking and analytical problem-solver with structured reasoning

• Proven experience working with 3rd party advertising technology companies

• Experience working with publishers and publisher ad servers

• Knowledge of the ad tech ecosystem, programmatic advertising, its players, and how it all works

• Strong communication skills; written, verbal and listening skills

• Fluent English and Italian is required

About Integral Ad Science:

Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com.

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice:

We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at compliance@integralads.com.

Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to recruitingagencies@integralads.com. We will get back to you if there's interest in a partnership.