Job Description:
Senior AV Technician
TTI Consumer Power Tools, Inc. is seeking a Senior AV Technician in Anderson, SC.
Your Role on Our Team:
In your role as a Senior AV Technician, you will serve as the go-to technical expert for audio-visual systems and live events across the Consumer Team business. You will independently plan, execute, and support high-level live events, design and install complex AV systems, and resolve advanced technical issues spanning AV equipment, software, and networks. Your responsibility will be to deliver outstanding customer service by clearly understanding client needs and turning them into reliable, high-performing AV solutions. Additionally, you will take on lead responsibilities, which include supervising and training other AV technicians, managing larger AV projects from planning through evaluation, and serving as the escalation point for complex technical problems. We see the Senior role as someone who “sets the bar” for the other members of the team in work ethic, attitude, and production.
Primary duties and responsibilities:
- Plan, execute, and support high-level live events without guidance, from pre-event planning and setup through show operation and teardown
- Design and install complex AV systems by identifying client needs, selecting appropriate equipment, and configuring systems for optimal performance
- Troubleshoot and solve complex technical problems, diagnosing and repairing advanced AV issues involving complex software and networks
- Supervise and lead a team of AV technicians, including assigning tasks, providing training, and ensuring quality work
- Manage larger AV projects, including planning, budgeting, executing, and evaluating projects to ensure they meet client requirements and stay within budget
- Provide technical support by answering questions about equipment usage, troubleshooting minor problems, and assisting users with basic audio and video tasks
- Respond to requests and resolve issues efficiently while working effectively with clients and other team members
- Prioritize tasks and meet deadlines across multiple concurrent events and projects
- Maintain inventory of AV equipment and supplies, ensuring everything is tracked, accounted for, and readily available
- Plan and prepare for events, including equipment staging, setup, and technical requirements
- Stay up to date on the latest AV trends, technologies, and advancements, and apply that knowledge to improve systems and services
Technical Skills/Experience:
- 2 or more years of AV support, installation, or live event experience
- 2 relevant certifications (e.g., Q-SYS Level 1 / Level 2, PSM I, CTS) or demonstrated competency for the scope of the certification
- Demonstrated ability to plan, execute, and support high-level live events without guidance
- Advanced technical knowledge of different types of AV equipment and systems
- Demonstrated ability to install and configure complex AV systems
- Strong troubleshooting skills for complex technical problems
- Outstanding communication and customer service skills, with the ability to clearly understand client needs and requirements
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
Preferred Skills/Experience:
- Experience leading, training, or mentoring other AV technicians
- Experience planning, budgeting, and managing AV projects
- Experience with Microsoft Teams Rooms and Zoom Rooms conference room systems
- Highly collaborative team member capable of functioning effectively in both project and support models, working with a diverse range of individuals across various business units
Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Frequently required to lift and carry AV equipment
- Climbing ladders and reaching high places
- Standing for long periods of time, including during extended live events
- Frequently required to walk, bend, stretch, reach, and effectively communicate with others in the workplace
- Repetitive use of hands and fingers to operate AV equipment, hand tools and/or power tools
- May require wearing personal protective equipment which includes, but is not limited to, safety glasses, gloves, and hearing protection
- Noise levels range from moderate to loud
- May require occasional evening or weekend work to support events
- Must be able to lift up to 50 pounds at a time
We provide these great perks and benefits:
- Robust health, dental and vision insurance plans
- Generous 401 (K) savings plan
- Education assistance
- On-site wellness, fitness center, food, and coffee service
- And many more, check out our benefits site
