Senior Business & Systems Consultant

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

At Sun Life, we work together, share common values, and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Reporting to the Manager, Business & Systems Analysis Chapter, the Senior Business & Systems Consultant has deep knowledge of a wide variety of business concepts, practices, and procedures as they relate to IT and general operations; they rely on their expertise, experience, and judgment to plan and achieve goals, and to do a variety of tasks. The Senior Business & Systems Consultant conducts needs analysis, writes requirements/user stories, collaborates with others for system design; and supports the team to increase productivity and reduce costs.

What will you do?

• Understand the big picture to define business capabilities and go forward roadmap.
• Analyze and define user needs and translate them into requirements/epics/user stories/data mapping documents.
• Analyze and document how systems, processes, procedures, and clients will be impacted by future development with a focus on the links between processes and systems throughout the organisation.
• Create and/or provide comments into internal and external communications and user documentation.
• Review and provide comments on business and technical documentation.
• Support business on the roll-out of what has been developed with a focus on end-to-end validation.
• Act in an advisory capacity as well as coach/mentor Business & Systems Analysts.

What do you need to succeed?

• Able to lead large scale transformational work
• Experience supporting business architecture work
• Extensive knowledge of strategy tools and frameworks
• Experience leading the strategic planning process
• Understanding of journey mapping and service design
• Experience with business capability identification and mapping  
• Experience with vendor selection (RFP/RFI processes)
• Experience building out complex business cases
• Exceptional communication and presentation skills (needs the ability to tell stories through presentations)
• Ability to build and communicate presentations to senior executives
• University degree in business or technology or equivalent experience.
• 5 to 10 years of progressive experience as a Business & Systems Consultant with both waterfall and agile methodologies.
• Demonstrate knowledge of business and/or technology platforms or ability to learn about technology and digital products.
• Experience in supporting customer facing operations is an asset.
• Experience working with client-facing technologies/digital engagement platforms.
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide. 
• Knowledge of Design Thinking principles
• Knowledge of financial services industry is an asset.
• Experienced in transformational system work, moving from legacy system to modern system.

• Strong understanding of privacy, compliance, control, and security requirements.
• Skilled in test execution and understanding the outcomes.
• Strong leadership and communication skills with the ability to communicate clearly and simply both complex business and technical concepts and align organization on decisions.
• Ability to work and demonstrate cooperation in a matrixed team environment.
• Experience with data & integration modelling.
• Experience with project estimating.
• Experience with Business case development and modelling.
• Experience with vendor engagement.
• Excellent multitasking, prioritization, and time management skills.
• Comfortable working in ambiguous environments.

What’s in it for you?

• An environment of continuous learning and improvement.
• A friendly, collaborative, and inclusive culture in an interactive team environment.
• Being part of our journey in developing the next greatest digital experience.
• Working together, sharing common values, and encouraging growth & achievement.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

80,000/80 000 - 128,000/128 000

Job Category:

Business Analysis - Systems

Posting End Date:

06/07/2026