Senior Customer Assurance Analyst

Minimum qualifications

• 1+ years of experience on a Customer Assurance, Security Trust, or Third-Party Risk Management (TPRM) team, including prior work on 100+ security questionnaires. You already have strong opinions about data portals.
• 3+ years of other experience in relevant security roles, such as Security Engineering, Solutions Engineering, Risk Management, Compliance, or Technical Account Management.
• Excellent written and verbal communication, especially when customer-facing. Ability to collaborate and communicate with technical and non-technical audiences alike. 
• Conversational familiarity with cloud-native security controls in AWS or GCP.
• Experience working in organizations that develop software and/or operate managed infrastructure and technology services for their own customers.
• A keen eye for detail, ensuring accuracy in customer responses and compliance documentation. You’ve got a lot of patience for conversations about careful word choice.

Preferred qualifications

• Experience creating and iteratively improving AI technologies.
• Familiarity with an Agile methodology.
• Experience working in a fast-paced, high-growth tech environment, such as at a Security startup or B2B SaaS firm, ideally on a remote and globally distributed team.
• Hands-on experience building, administering, or using enterprise cloud security tools, such as CNAPP, CSPM, or CIEM solutions.
• Strong meme game. 

About the job 

Want to help Wiz adopt AI responsibly, scale internationally, and sustain customer trust?

Reporting to the Customer Assurance Manager within Wiz’s Information Security organization, you will ensure customer security and compliance needs are met with subject matter expertise, transparency, and a growth mindset. Focusing initially on customer questionnaires, you will help the team use tools and technologies to scale its capacity, especially AI-driven automations. You will join customer-facing discussions about Wiz’s security and compliance posture, describe security controls with varied audiences, and support our team’s strategy to anticipate customer expectations and industry trends. You’ll join a high-performing global team that balances speed and quality under pressure, with the option to walk into any Wiz or Google office if desired.

Responsibilities

• Use AI tools to lead and support the timely completion of customer security questionnaires within daily SLAs, balancing speed with strict technical accuracy.
• Communicate across global teams with thoughtfulness – especially humble self-awareness about your strengths and weaknesses, sensitivity to others’ perspectives and priorities, and contextual understanding of business relationships. 
• Maintain up-to-date knowledge of Wiz’s products, controls, documentation, and IT environment.
• Support customer audits, live calls with customers, contract questions, and sales enablement activities as needed.
• Use and improve tools and technologies to manage increased demand. This includes supporting change management of our FAQ knowledge base and AI tools.
• Help maintain the Wiz Trust Center as well as other internal and external security resources, including team procedures. 
• Build strong partnerships while collaborating cross-functionally.
• Partner cross-functionally with Legal, Sales, Data Privacy, and Compliance to unblock enterprise deals and advance company-wide security initiatives.

Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a “protected person”) and that they reside in the contiguous United States.