Description
Keeper Security is hiring a Senior Director of Enterprise Account Management to drive revenue retention, customer expansion, and long-term account growth within Keeper’s enterprise customer base. This is a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates in national locations.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and be responsible for leading Keeper’s enterprise account management strategy.
About Keeper
Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com.
About the Role
The Senior Director of Enterprise Account Management will report to the Senior Vice President of Global Customer Success and work in tandem with other global CSM leaders. This role will be responsible for leading Keeper’s enterprise account management organization, with a focus on driving revenue retention, expansion, renewals, upsell, and long-term customer growth. This role requires a seasoned sales and account management leader with a proven track record of exceeding revenue targets, building high-performing teams, managing complex enterprise customer relationships, and developing scalable processes that improve customer health, product adoption, and net revenue retention.
This leader will be responsible for strengthening Keeper’s existing customer revenue engine, improving forecast accuracy, scaling account management best practices, and ensuring Keeper continues to expand its footprint within strategic enterprise accounts.
Responsibilities
- Develop and execute a comprehensive enterprise account management strategy to drive revenue retention, expansion, renewals, upsell, and cross-sell across Keeper’s enterprise customer base
- Build, lead, and scale a high-performing enterprise account management organization, driving continuous improvement, employee engagement, individual and team success
- Lead, train, and inspire account management leaders and representatives in strategic, high-value renewal, expansion, and customer growth processes
- Establish and maintain scalable account management processes, operating rhythms, forecasting standards, and best practices to ensure consistency, efficiency, and accountability across the team
- Drive predictable revenue retention through a highly efficient, scalable customer renewal engine
- Generate incremental bookings within existing enterprise accounts through subscription expansion, product upsell, cross-sell, and broader adoption of Keeper’s portfolio
- Develop and maintain executive-level relationships with key decision-makers and influencers within enterprise accounts to understand their business priorities, security needs, and growth opportunities
- Partner with Sales and Customer Success to develop account strategies that improve product adoption, increase product penetration, and expand Keeper’s footprint within existing customer portfolios
- Partner with Keeper’s channel team to support partner-driven expansion, renewal, and customer growth opportunities within enterprise accounts
- Help directly manage strategic, high-priority enterprise customer relationships, including executive escalations, renewal strategy, expansion planning, and long-term account growth
- Collaborate with Customer Success and Customer Support to ensure successful onboarding, customer health, adoption, and value realization across enterprise accounts
- Own and optimize the strategy, process, and execution supporting enterprise renewals, contract optimization, and commercial expansion opportunities
- Develop and maintain a robust pipeline of qualified expansion and renewal opportunities and exceed target pipeline coverage ratios
- Continuously monitor, evaluate, and report on account management performance metrics, including renewal rates, expansion pipeline, forecast accuracy, customer health, product adoption, and net revenue retention
- Analyze account data, market trends, customer feedback, and product usage insights to identify opportunities for revenue growth, customer retention, and operational improvement
- Collaborate with Marketing to align customer campaigns, lifecycle programs, messaging, and expansion initiatives with enterprise account management priorities
- Represent Keeper in strategic customer meetings, executive business reviews, industry events, conferences, and networking functions to deepen customer relationships and identify new growth opportunities
- Foster a high-energy, positive, accountable, and customer-centric sales culture that motivates the account management organization to perform at its best
- Ability to travel to and from customer meetings, company events, industry conferences, and partner meetings locally, nationally, and internationally, and rent and/or operate a vehicle on behalf of the company
Requirements
- 7+ years of progressive experience in enterprise SaaS sales, account management, customer expansion, or revenue leadership, with a proven track record of exceeding revenue retention and expansion targets
- Experience selling or expanding privileged access management, identity and access management, cybersecurity, or adjacent enterprise technology solutions in the enterprise market
- Proven ability to develop and execute strategic account management plans and implement enterprise renewal, expansion, and customer growth best practices at scale
- People management experience and a passion for attracting, developing, coaching, and retaining high-performing account management talent
- Demonstrated success leading teams responsible for enterprise renewals, upsell, cross-sell, account growth, and customer retention
- Strong knowledge of SaaS account management processes, renewal motions, expansion strategies, CRM systems, and forecasting best practices; Salesforce experience preferred
- Ability to construct, present, and execute enterprise account strategies that improve retention, product adoption, customer health, and revenue growth
- Effective at driving complex multi-stakeholder customer processes, executive relationships, and cross-functional programs
- Ability to build cross-functional relationships, influence stakeholders, and collaborate at all organizational levels
- Outstanding verbal and written communication skills for a global audience
- Strong business acumen, analytical skills, and attention to detail
- Ability to thrive in a fast-paced, rapidly growing environment with tight deadlines and evolving priorities
- Ability to travel up to 50% of the time
- Bachelor’s degree in business administration, marketing, operations, or a related field
- Keeper is FedRAMP High authorized; therefore all applicants must be a U.S. Person
Benefits
- Medical, Dental & Vision (inclusive of domestic partnerships)
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
- Voluntary Short/Long Term Disability Insurance
- 401K (Roth/Traditional)
- A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Classification: Exempt
Keeper Candidate Privacy Notice
This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).
1. Data We Collect
Information You provide:
- Contact details, CV/resume, cover letter
- Employment history, qualifications, work eligibility
- Application responses and uploaded documents
Information We generate:
- Interview notes, assessments, communications
- Scheduling information
Information From Others:
- Recruiter/referral information who submit your profile
- References (with your consent, before final offer)
- Public professional profiles
- Background verification (post offer)
Voluntary Diversity and Equal Opportunity Information
- We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements
2. How We Use Your Data
- Assess your application and suitability
- Manage interviews and recruitment workflow
- Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
- Comply with employment law obligations
3. Legal Basis
- Legitimate Interests (recruitment management, security and integrity of the hiring process)
- Contracting steps (for progressed candidates)
- Legal and regulatory compliance obligations; explicit consent where required
4. Who We Share Information With
Internal:
- HR, hiring managers, interviewers*, IT support for system administration
*Note - diversity and equal opportunity data is not shared with hiring managers.
Third Parties:
Service providers who assist with:
- Applicant tracking, recruitment systems and assessment providers
- Background verification vendors (post offer)
- Recruitment agencies (where applicable)
- Tools to support communication, collaboration and to securely store your data
Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.
5. International Transfers
Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.
6. Security
We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.
7. Retention
We keep your data for 24 months from your last application activity, then delete or anonymize it.
Exceptions:
- You opt into our talent database for further retention by providing consent (extended retention)
- You're hired (transfers to employee records)
8. Your Rights
You have the following rights and can contact us at the email below to exercise them:
- Access, correct, or delete your data, subject to applicable law and retention requirements
- Object to or restrict processing
- Withdraw consent (where applicable)
- Request data portability
- Lodge a complaint with your data protection authority
If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.
When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.
9. Automated Decisions
Keeper does not make hiring decisions using solely automated processing.
10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com
