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San Francisco, California, United States
Onsite
Role Description
Gridware is a full stack product operation building frontier technology for utility customers to stop hazards and outages on the electric grid. As a full stack company, we are not a hardware company, nor a software company, nor a data company, nor a services company – we are all of those together. We design and manufacture hardware, install in the field, manage a fleet of devices across the US and Canada, and run real-time 24/7 continuous monitoring service to ensure a safe and reliable electric grid. Our customer profiles include utility dispatchers, asset engineers, wildfire mitigation leaders, local and state regulators, utility executives, and field line crews - all who make high-consequence decisions using our platform.
We are on the hunt for a Sr. Director of Full Stack Product who is sincerely motivated by our mission, energized by our operational complexity, and genuinely wants to serve our customer base. A leader who is ready to help us reach the next stage of our growth, building on a base of strong product-market fit and real customer demand. You’ll have a full-breadth horizontal view across everything Gridware ships and be a critical leader in steering the full-stack product direction, partnering closely with cross-functional leaders (hardware, software, field, AI, go-to-market, etc) and the C-Team to help Gridware continue to deliver high-value, industry-changing outcomes.
This leader reports directly to the COO/CPO and leads a team of ~10 and growing (across software product, hardware product, product marketing, and design).
Lead and develop a high-performing full-stack product team. Provide strategic context, coaching, and cover for our existing diverse and high-performing product team to do their best work while developing them into the next stages of their careers.
Champion deep, ongoing customer understanding and ensure their problems to solve are reflected in how we prioritize, what we ship, and how we position it. Support your team to conduct thorough research, make regular field visits, inspect data, and participate in critical customer conversations.
Drive prioritization discipline. Establish shared frameworks for evaluating customer impact, technical feasibility, revenue potential, regulatory requirements, and strategic fit. Make the hard trade-offs visible and facilitate the decisions that resolve them.
Set the bar for product operations. Build the rituals and artifacts that make product thinking institutional and ensure that product led thinking permeates the broader organization.
Support our go-to-market efforts. Support the product marketing team in clarifying and unifying our capabilities to drive measurable customer adoption and commercialization.
Integrate NPI/NTI from our R&D and Innovation teams into durable products, driving compounding impact. Support the process by which new product ideas and technology advance from R&D into product definition, validation, and go-to-market.
10 years in PM roles, with at least 5 years of organizational/team leadership experience. You've built and led teams of PMs, managed managers, and created product cultures that outlast any individual. You coach for growth, hold a high performance bar, and hire well.
Platform-level and/or full-stack product launch experience. You've operated in a product environment where software and hardware development are tightly coupled, where release cycles differ, and where the field, R&D, and upstream/downstream teams have real influence on product direction.
Customer fluency in complex operational domains. You've built products that support utilities, industrial operations, or other real-world infrastructure.
Structured prioritization and trade-off facilitation that serves a longer-term strategy. You have proven frameworks for making prioritization decisions under uncertainty and resource constraint with a cross-functional stakeholder set. You can hold a multi-year product arc in your head while managing a quarterly roadmap.
Demonstrated operational rigor. You've created or meaningfully improved a product operating model: the rituals, artifacts, and norms that make a distributed product team coherent and effective. You have an evidence-based approach for why process and program management are as critical to product management as vision.
Strong cross-functional executive leadership and communication. You can write a crisp strategy document, give a concise product update that drives a decision, and know how to build alignment amongst differing perspectives.
Exposure to AI/ML-powered products where model output must be made legible and trustworthy to non-technical expert users
Familiarity with utility regulatory environments
Background in products with significant field operations or deployment complexity
Experience driving platform consolidation or product portfolio rationalization