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THE ROLE
The Lead Consultant is a senior healthcare technology consulting professional who provides leadership across complex client engagements, helping healthcare organisations implement, optimise and transform technology-enabled services. Working across healthcare systems in Europe, the United Kingdom and Canada, the role leads engagements spanning electronic health record (EHR/EPR) implementation and optimisation, digital transformation, business analysis and strategic advisory services.
Operating with significant autonomy, the Lead Consultant takes accountability for the successful delivery of complex engagements or multiple project workstreams, ensuring client objectives, quality standards and project outcomes are achieved. The role builds trusted relationships with senior client stakeholders, provides strategic direction and translates complex organisational and technology challenges into practical recommendations and solutions.
The Lead Consultant also plays an important role in developing consulting capability, providing coaching and guidance to Consultants and Senior Consultants, contributing to solution and service development, and supporting business development and client growth activities.
KEY RESPONSIBILITIES
CLIENT DELIVERY
- Lead complex healthcare technology consulting engagements across implementation, optimisation, transformation and advisory services;
- Take accountability for the successful delivery of assigned engagements or major workstreams, ensuring alignment with client objectives, project scope and agreed outcomes;
- Act as a trusted advisor to senior client stakeholders, providing strategic guidance and recommendations on healthcare technology, operating models, workflows and transformation initiatives;
- Lead complex advisory engagements, including business and technology assessments, vendor selection, strategic planning, requirements definition, gap analysis and recommendation development;
- Provide leadership across EHR/EPR implementation and optimisation initiatives involving platforms such as Epic, MEDITECH, Oracle Health (Cerner) and other healthcare technology solutions;
- Lead senior stakeholder workshops, governance discussions, presentations and decision-making forums;
- Translate complex clinical, operational and technology challenges into clear, practical and actionable recommendations;
- Anticipate and proactively manage significant project risks, issues, dependencies and competing priorities;
- Provide oversight and quality assurance for important client deliverables, recommendations and presentations;
- Work collaboratively with project and client leadership to ensure successful adoption, delivery and sustainable client outcomes;
- Identify opportunities to deliver additional value for clients and strengthen long-term relationships.
LEADERSHIP AND COLLABORATION
- Provide consulting leadership across project teams, establishing clear direction, expectations and accountability for delivery;
- Coach and mentor Consultants and Senior Consultants, supporting their professional development and progression;
- Delegate effectively and provide appropriate oversight while empowering team members to take ownership of their responsibilities;
- Provide subject matter expertise and guidance to colleagues and client teams;
- Foster collaboration across multidisciplinary and geographically dispersed teams;
- Support the resolution of complex delivery, stakeholder and project challenges;
- Promote knowledge sharing and contribute to the development of consistent consulting methodologies, tools and best practices;
- Role model professional standards, client focus and consulting excellence.
BUSINESS DEVELOPMENT AND INTERNAL CONTRIBUTION
- Play an active role in business development activities, including client discovery, solution design, proposals, presentations and opportunity development;
- Identify potential opportunities to expand client relationships, services and engagements;
- Partner with business and consulting leadership to develop solutions that respond to emerging client and market needs;
- Contribute subject matter expertise to proposals, statements of work and client presentations;
- Support the development and enhancement of consulting service offerings, methodologies and delivery approaches;
- Contribute to organisational initiatives, capability development and strategic projects;
- Support knowledge development across the consulting organisation through mentoring, training and sharing of industry expertise;
- Represent the organisation professionally at client meetings, industry events and other external forums.
SKILLS AND EXPERIENCE
- Bachelor's degree or equivalent professional experience;
- Significant experience within healthcare, healthcare technology or healthcare consulting, typically including extensive experience delivering complex client engagements;
- Demonstrated experience leading complex healthcare technology implementation, optimisation, transformation or advisory engagements;
- Advanced knowledge of healthcare technology and EHR/EPR implementation methodologies;
- Experience with EHR/EPR platforms such as Epic, MEDITECH, Oracle Health (Cerner) or comparable healthcare technology solutions is advantageous;
- Relevant vendor, application, project management or professional certifications are desirable;
- Demonstrated experience leading multidisciplinary project teams and complex workstreams or engagements;
- Strong experience engaging, advising and influencing senior client stakeholders;
- Experience in business analysis, workflow optimisation, digital transformation, vendor selection or strategic advisory services is advantageous;
- Demonstrated ability to translate complex business, clinical and technology challenges into clear recommendations and solutions;
- Strong commercial awareness and experience contributing to proposals, solution development or business development activities;
- Advanced analytical, problem-solving and decision-making skills;
- Excellent written, verbal, facilitation and presentation skills;
- Strong coaching and mentoring capabilities, with the ability to develop less experienced consultants;
- Ability to operate independently, manage ambiguity and exercise sound judgement in complex client environments;
- Ability to work effectively across diverse healthcare systems, cultures and regulatory environments.
- Fluency in English is required;
- Additional language capabilities relevant to the regions served, including Dutch or German, are advantageous.
ADDITIONAL INFORMATION
- Travel requirements vary depending on client and project needs and may involve domestic and international travel;
- Flexibility to work across multiple healthcare organisations, project environments and geographic regions is required.
WHAT SUCCESS LOOKS LIKE
A successful Lead Consultant:
- Is recognised by senior client stakeholders as a trusted advisor who brings insight, credibility and practical solutions to complex healthcare technology challenges;
- Leads complex engagements successfully from planning through delivery and ensures that project activity translates into meaningful client outcomes;
- Influences strategic and operational decisions rather than focusing solely on execution;
- Anticipates challenges, dependencies and opportunities before they materially affect delivery;
- Builds strong, sustainable client relationships and identifies opportunities to deliver additional value;
- Provides clear leadership and direction while empowering Consultants and Senior Consultants to take greater ownership and develop professionally;
- Raises the quality of consulting delivery through coaching, thought leadership, quality assurance and knowledge sharing;
- Successfully balances client expectations, project outcomes and commercial considerations;
- Contributes materially to proposals, solution development, service offerings and business growth;
- Demonstrates the judgement, credibility and leadership required to represent the organisation on its most complex and strategically important engagements.
LEVEL EXPECTATIONS
As a Lead Consultant, you are expected to provide leadership beyond individual workstreams, taking broader accountability for client outcomes, engagement delivery and consulting excellence.
You will:
- Operate with significant autonomy across complex and strategically important client engagements;
- Take accountability for the successful delivery of engagements or multiple interconnected workstreams;
- Influence senior client stakeholders and provide credible, evidence-based recommendations that support strategic and operational decision-making;
- Navigate ambiguity and complex client environments, determining appropriate approaches with limited oversight;
- Anticipate significant risks and challenges and establish appropriate mitigation and resolution strategies;
- Provide leadership and direction to multidisciplinary consulting and client teams;
- Coach and develop Consultants and Senior Consultants, strengthening both individual and team capability;
- Apply broad healthcare, technology and consulting expertise to identify solutions beyond immediate project requirements;
- Demonstrate commercial awareness by recognising opportunities to broaden client relationships and create additional value;
- Contribute to the evolution of consulting services, methodologies and organisational capability.
SCOPE OF RESPONSIBILITY
- Leads complex client engagements or multiple significant workstreams;
- Accountable for the quality and successful delivery of significant client outcomes within assigned engagements;
- Manages relationships with senior client stakeholders and influences decision-making;
- Provides oversight and quality assurance across team deliverables;
- Leads the resolution of complex project, stakeholder and delivery challenges;
- Provides coaching, mentoring and direction to Consultants and Senior Consultants;
- Contributes significantly to proposals, solution development and client growth opportunities;
- Shapes consulting methodologies, capabilities and best practices;
- Escalates significant strategic, contractual or commercial matters to appropriate leadership.
PERFORMANCE INDICATORS
Success in the role is demonstrated through:
- Successful leadership and delivery of complex client engagements;
- Strong client satisfaction and trusted relationships with senior stakeholders;
- Consistent delivery of high-quality strategic recommendations and measurable client outcomes;
- Effective leadership, development and utilisation of consulting teams;
- Proactive management of complex risks, issues and stakeholder challenges;
- Demonstrable contribution to client retention, account growth and new opportunities;
- Positive impact on consulting methodologies, service offerings and organisational capability;
- Recognition as a credible healthcare technology consulting leader internally and with clients.
Salary Range: €112,300 - €174,400
Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
