Make a difference. Be happy. Grow your career.
The Senior Director serves as a strategic advisor to Nordic’s most critical clients, cultivating executive‑level relationships and ensuring the delivery of high‑impact, value‑driven services. This role provides visionary leadership in identifying and shaping new business opportunities, interpreting complex client challenges, and aligning innovative, enterprise‑level solutions that advance client outcomes. The Senior Director is accountable for exceptional service excellence, long‑term partnership growth, and the overall strategic success of the region.
Key Responsibilities
The Senior Director will be responsible for, but not limited to:
Client Work
- Prior experience and understanding EHR/EPR install methodologies required (Epic, MEDITECH, Cerner and others);
- Lead the strategic vision, planning, and execution for the region, ensuring alignment with organizational goals and long-term growth plans;
- Drive regional market expansion, revenue performance, and operational excellence across all assigned countries;
- Serve as a trusted advisor to C‑suite and senior client executives, strengthening long-term, strategic partnerships;
- Champion client engagement strategies that anticipate evolving needs and ensure sustained client satisfaction and retention;
- Oversee executive communication and governance with key accounts;
- Identify, pursue, and secure high-value business opportunities across the region, influencing solution development based on market trends;
- Lead the design and execution of complex pilots, proofs of concept, and innovative use cases;
- Oversee production of high-quality, enterprise-level proposals and RFP responses that reflect strategic value positioning;
- Provide senior oversight to regional teams to ensure seamless delivery across Nordic’s full suite of services and solutions;
- Lead regional forecasting, pipeline management, performance reporting, and strategic planning activities;
- Work collaboratively with leadership across Europe and global teams to ensure alignment and integrated execution;
- Serve as the senior executive sponsor for major clients, providing strategic oversight, risk mitigation, and resolution guidance;
- Ensure full adherence to client contracts, commercial agreements, and regulatory requirements;
- Maintain accountability for overall client satisfaction, outcomes, and long-term account health;
- Oversee high-impact projects and portfolios to ensure measurable outcomes, quality standards, and adherence to scope, timelines, and budgets;
- Strengthen governance frameworks and introduce best practices for delivery excellence;
- Ensure accurate, compliant, and high-quality documentation of client data, account plans, communications, and forecasting in the CRM;
- Use data-driven insights to inform strategy, performance oversight, and market planning;
- Lead the development and enhancement of tools, methodologies, and processes that drive operational efficiency and expand service offerings;
- Foster a culture of innovation within the region and identify opportunities for product, service, and delivery evolution;
- Build and lead a high-performing regional team, fostering a culture of collaboration, accountability, and professional development;
- Delegate responsibilities effectively, aligning work assignments with capabilities and growth aspirations;
- Identify and mentor emerging leaders across the region;
- Communicate regional priorities, strategies, risks, and outcomes to senior leadership and stakeholders with clarity and influence;
- Serve as a senior escalation point, partnering with leaders across the organization to resolve complex challenges;
Skills and Experience
- Bachelor’s degree or equivalent experience;
- Deep expertise in healthcare IT and the EHR consulting market (Epic, Cerner, MEDITECH, etc.);
- Proven leadership in large‑scale EHR implementations, optimization, or transformation programs;
- Strong ability to anticipate client needs and shape strategic, solutions‑focused engagements;
- Exceptional analytical and problem‑solving skills with the ability to translate strategy into action;
- Demonstrated success leading executive‑level client relationships and high‑value accounts;
- Outstanding communication and influencing skills, including experience working with C‑suite leaders;
- Experience leading and developing high‑performing, cross‑functional or geographically distributed teams;
- Strong business acumen and ability to assess market trends and emerging needs;
- Embodies Nordic’s maxims and promotes a culture of integrity, collaboration, and excellence;
- Proficient in Microsoft Office and modern digital collaboration tools;
Additional Details
Travel up to 50% of the time.
Salary Range - €117,900 to €182,700 per annum
Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
