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Remote, Oregon, United States
Remote only
The Senior Director of Client Engagement is a strategic client and professional services leadership role at CampusWorks responsible for the successful delivery and client outcomes of a portfolio of professional services engagements. Reporting to the Vice President of Client Engagement, the Senior Director serves as the primary point of contact for professional services delivery within assigned client accounts and is accountable for delivery excellence, client satisfaction, trusted client relationships, forecast accuracy, timely revenue recognition, and on-time and on-budget project completion.
The Senior Director leads professional services engagements from initiation through completion, including workplan development, project oversight, client alignment, engagement economics, and direction of assigned project teams. Consultants assigned to engagements are formally managed within the Services organization; however, the Senior Director directs their work on assigned engagements and provides timely and substantive feedback regarding their performance.
The Senior Director works closely with Resource Management, Services, Client Engagement leadership, and Commercial teams to ensure engagements are appropriately staffed, client commitments are achieved, risks are addressed, and opportunities for additional client value are identified. In collaboration with the Vice President of Client Engagement, the Senior Director supports account strategy and builds strong relationships across assigned clients.
This position requires strong professional services delivery experience, sound business and financial judgment, executive-level client relationship skills, and the ability to lead effectively across a matrixed organization. This position will be 35% billable.
Client Engagement Leadership:
Client Relationship Management:
Project Team Leadership and Performance:
Engagement Economics, Forecasting, and Resource Utilization:
Client Growth and Business Development Support:
Portfolio and Service Improvement:
What You Can Expect from Us
At CampusWorks, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits for full-time employees, and professional development opportunities are a few of the many reasons that CampusWorks is a great place to build your career.
Our employees enjoy:
Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of students and educators. CampusWorks Inc., as a large consulting firm, provides its employees with an opportunity to work both onsite and remotely with our clients across the United States and in Canada. With the nature of our clients’ work evolving quickly, we’re all being asked to support larger CampusWorks initiatives. Upon joining CampusWorks in a consulting role, your talent and expertise may be applied to a range of projects, assignments, and clients.
A virtual and onsite workplace. In an effort to reduce our environmental footprint, CampusWorks became a virtual company in 2012. As such, our team members are located across the U.S. and Canada, where they work from their home offices and at client sites.
Flexibility. We value work-life balance because we know that happy employees create happy customers. That's why CampusWorks offers both full-time and part-time 1099 consulting career opportunities to fit life's unique demands.
A company that gives back. Every year CampusWorks proudly supports numerous charitable fundraising initiatives that align with our vision to make higher education accessible to everyone.
At CampusWorks, we value the unique backgrounds, experiences, and perspectives each CampusWorker (we call ourselves CampusWorkers) brings to our workplace each day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you are passionate about higher education and creating Happy Campuses, let's talk! If you’re a close but not exact match with the description, we hope you’ll still consider applying.
About CampusWorks
Founded in 1999, CampusWorks is dedicated to helping higher education overcome business and technological challenges that stand in the way of student success and completion. We work with community colleges, technical colleges, four-year public and private institutions, multi-college districts, and statewide higher education systems to tackle problems big and small. Our services are rooted in systems thinking and reach across the institution—from Student Services to Human Resources to Finance to Academics—to achieve transformative results.
Want to learn more about life at CampusWorks? Visit https://www.campusworksinc.com/about/ to see how we empower Higher Education to reach its full potential
Friendly Note to External Agencies:
At CampusWorks, we kindly request that you please refrain from submitting blind submissions or resumes/CVs on behalf of recruitment agencies. To ensure a smooth and effective collaboration, we would like to inform you that any candidates sent to us without a signed agreement in place will regrettably not be accepted or considered as a submission.
CampusWorks, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.
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