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Mountain View, California, United States
Remote only
Not Available
The Senior Engagement Principal is the primary person responsible for the successful deployment of Aera solutions for our customers and ultimately, of the value delivered to our clients. The Senior Engagement Principal builds a long-term client relationship, becoming a “trusted advisor” to senior level executives within the client organization. Together with the Client Partner, the Senior Engagement Principal will contribute to developing existing clients, primarily by defining a roadmap towards Decision Intelligence.
This position is a player/coach and you will not only own project delivery, but will also contribute to functional and technical deliverables. In addition, you will be instrumental in winning new customers. The Senior Engagement Principal a key contributor to sales cycles, as a subject matter expert and as the owner of key activities such as customer workshops, RFx responses, demos, POCs, and proposals. You will skillfully navigate both pre-sales and post-sales responsibilities, ensuring a seamless engagement from the first touchpoints to the actual project delivery.
Act as supply chain subject matter expert, both during the implementation & pre-sales situations
Work closely with our Product and Technical teams to drive our product improvements and direction
Single point of contact between the customer, Aera team, as other parties such as consultants and system integrators for all project-related topics - Including C Level Engagements
Ensure project requirements are understood by Aera resources and delivered on-time and in accordance with customer expectations and statement of work (SOW)
Manage project resources, track progress via KPIs, and escalate as required
Keep customers within project scope and on-task
Plan and run meetings/workshop with prospects, ranging from early discovery sessions to detailed final presentations as of a formal software evaluation
Estimate and document project requirements for proposals and SOWs
Become the "face" of Aera and product delivery experience
15+ years of experience leading and managing post-sales enterprise software implementation projects
Outstanding on-site, customer-facing skills (communication, project management, relationship building, etc.) and a deep sense of urgency in delivering to customer requirements, paired with an acute ability to understand customer needs/pain points and define solutions
Extensive and broad supply chain knowledge, including supply chain best practices and metrics covering all core aspects of supply chain (demand, supply, manufacturing, inventory, order management, etc.)
Experience with enterprise IT and software, including ERP (Oracle and SAP), cloud/SaaS, security, mobile, BI, planning systems and execution systems
Familiarity with supply chain, logistics, and planning software - specifically, SAP and best-of-breed such as JDA, Kinaxis, etc.
Experience with agile project work/scrum methodologies
Experience writing proposals and SOWs
Proven ability to successfully manage technical team members
Ability to travel globally
Experience in the pharmaceutical or CPG vertical is an added bonus
Bachelor’s degree, ideally in Engineering; Master’s degree preferred
