Senior Engineer II, Global Product Support

Job's mission

You will play a key role in ensuring the performance, reliability, and success of our advanced plasma-based semiconductor equipment.
This role places you at the center of customer-facing technical support, working closely with key global customers, while partnering with engineering teams in Tama and collaborating with global colleagues across Japan, Korea, and the United States. Through deep technical expertise, strong ownership, and clear communication, you will directly contribute to ASM’s ability to deliver world-class support in a fast-moving, innovative environment.

What you will be working on

The product Expert

• Understands and tracks top Product Issues and is focused to drive these issues to closure
• Owns NPI and CIPs -- Test plan development, execution of test plan in the demo lab, drives implementation plan for the field
• Defines BKM’s, Documents BKM’s, Communicates BKM’s

Communication is Critical – Pass down of daily status and current issues

• Internally – to management and engineering are we working on the right things in Phx to address the customers top issues
• Externally – are we aligned with the customer on the plan to address each issue is the customer aware of what Phx is doing to address their top issues
• Taskforce Team leader – set up the meetings, communicate minutes, drive action items owners to complete their tasks

What we are looking for

• Bachelor’s degree in Mechanical, Electrical, Aeronautical Engineering, or related science (practical experience is considered more important than formal education)
• Hands-on experience with PEALD/ PECVD / plasma technologies preferred
• Strong background in troubleshooting semiconductor manufacturing equipment
• Experience with plasma-related processes (e.g., PEALD, PECVD, etching); experience at semiconductor companies preferred
• Ability to communicate effectively in English and Japanese for internal and external discussions, including U.S.-based customers
• Proven customer-facing experience with the ability to explain issues, root causes, and manage expectations
• Strong sense of ownership with the ability to drive issues end to end and follow through to resolution
• Willingness and ability to travel globally (up to 50%)

What sets you apart

• Mandarin proficiency, beneficial for supporting our largest customer
• Experience working with senior stakeholders 
• Strong presentation and expectation-management skills
• Experience collaborating in cross-functional, global teams
• A mindset driven by teamwork, clear communication, accountability, perseverance, and problem-solving ownership