Senior Engineer II, Global Product Support

Job's mission

You will play a key role in ensuring the performance, reliability, and success of our advanced plasma-based semiconductor equipment.
This role places you at the center of customer-facing technical support, working closely with key global customers, while partnering with engineering teams in Tama and collaborating with global colleagues across Japan, Korea, and the United States. Through deep technical expertise, strong ownership, and clear communication, you will directly contribute to ASM’s ability to deliver world-class support in a fast-moving, innovative environment.

What you will be working on

• Provide expert-level technical support for advanced PECVD and plasma-based equipment
• Diagnose, troubleshoot, and resolve complex electro-mechanical, plasma, and software-related issues escalated beyond first-line support
• Lead root cause analysis and clearly communicate issues, countermeasures, and expectations to customers and internal teams
• Work closely with engineering teams in Tama on design feedback, reliability improvements, and maintenance enhancements
• Support system installations, upgrades, engineering change implementations, and customer technical training
• Coordinate technical and administrative support activities including installation, repair, preventive maintenance, and upgrades at customer sites
• Report design, reliability, and maintenance issues to design and software engineering teams
• Communicate directly with customers (engineers through management-level stakeholders such as Directors and VPs)
• Collaborate with a global support team across Japan, Korea, and Arizona
• Travel globally up to 50% of the time (up to approximately six months per year)

What we are looking for

• Bachelor’s degree in Mechanical, Electrical, Aeronautical Engineering, or related science (practical experience is considered more important than formal education)
• At least 5 years of hands-on experience with PECVD / plasma technologies preferred
• Strong background in troubleshooting semiconductor manufacturing equipment
• Experience with plasma-related processes (e.g., PECVD, etching); experience at semiconductor companies preferred
• Ability to communicate effectively in English and Japanese for internal and external discussions, including U.S.-based customers
• Proven customer-facing experience with the ability to explain issues, root causes, and manage expectations
• Strong sense of ownership with the ability to drive issues end to end and follow through to resolution
• Willingness and ability to travel globally (up to 50%)

What sets you apart

• Mandarin proficiency, beneficial for supporting our largest customer
• Experience working with senior stakeholders 
• Strong presentation and expectation-management skills
• Experience collaborating in cross-functional, global teams
• A mindset driven by teamwork, clear communication, accountability, perseverance, and problem-solving ownership