Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale.
Interested to find out more about us? Check out:
www.cyara.com
Cyara’s Values:
At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Cyara’s Diversity, Equity, Inclusive and Belonging:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Job Function Description:
As a Senior Engineering Manager at Cyara, you will lead a high-performing engineering team responsible for delivering innovative, cloud-native software powering mission-critical customer engagement solutions. Working with globally distributed Product, Architecture, Customer Success, and Engineering teams, you will provide technical leadership, partner closely with engineers on architecture and design decisions, and translate business priorities into technical execution while fostering a culture of engineering excellence, continuous improvement, and customer focus. You will play a pivotal role in developing your team, driving technical quality, and delivering software that creates meaningful customer impact.
This role is ideal for a leader who enjoys balancing people leadership with hands-on technical involvement and remains closely engaged in the team's architectural and engineering decisions.
You will be responsible for:
- Providing hands-on technical leadership through architecture reviews, design discussions, technical mentoring, and active participation in solving complex engineering challenges.
- Leading, mentoring, and growing a high-performing engineering team while fostering a culture of ownership, collaboration, and continuous learning.
- Delivering high-quality software by driving execution, technical excellence, and predictable delivery across the software development lifecycle.
- Partnering with globally distributed Product Management, Architecture, Customer Success, Cloud Operations, and Engineering teams to align priorities and deliver customer value.
- Recruiting, developing, and retaining exceptional engineering talent while supporting career growth and building an inclusive team culture.
Let’s talk about your skills/expertise:
- 10+ years of software engineering experience, including 3-5 years leading high-performing engineering teams.
- Proven success delivering complex SaaS or cloud-native software products in Agile environments.
- Strong technical foundation in distributed systems, cloud-native architectures, and modern software engineering practices, with the ability to contribute meaningfully to architecture, design, and technical decision-making.
- Demonstrated ability to lead engineers, influence technical direction, and partner effectively with globally distributed cross-functional stakeholders.
- Experience building engineering teams through hiring, coaching, mentoring, and performance development.
- Excellent communication, stakeholder management, and problem-solving skills.
- Experience with real-time communications, networking, or WebRTC technologies is highly desirable.
- Bachelor’s or master’s degree in computer science, Engineering, or a related discipline, or equivalent practical experience.
Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid
