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Austin, Texas, United States
Onsite
Job Posting Title:
Senior Epic Web and Services Server Administrator----
Hiring Department:
Dell Medical School----
Position Open To:
All Applicants----
Weekly Scheduled Hours:
40----
FLSA Status:
Exempt from FLSA----
Earliest Start Date:
Immediately----
Position Duration:
Expected to Continue----
Location:
AUSTIN, TX----
Job Details:
This position supports Epic infrastructure operations across production and non-production environments, ensuring the reliability, performance, scalability, and security of critical Epic technologies. The role collaborates closely with application, infrastructure, cybersecurity, networking, and clinical informatics teams to support enterprise healthcare operations.
The Senior Epic Web and Service Server Administrator is responsible for the installation, configuration, administration, monitoring, maintenance, and operational reliability of Epic web and service server infrastructure. This role serves as a subject matter expert for Epic infrastructure technologies and supports system performance, continuity, interoperability, and security across enterprise healthcare environments.
Install, configure, administer, and maintain Epic web and service server infrastructure
Support Epic technologies including Web BLOB, MyChart, Interconnect, Hyperspace Web, and BCA
Maintain Epic printing infrastructure and print queues
Support Epic Imprivata configuration and browser allow list maintenance
Assist with IRIS-side Interconnect configuration and connectivity support
Troubleshoot interface and web service connectivity issues
Coordinate with integration and database teams to ensure optimal functionality
Validate secure communication between Epic environments and external systems
Troubleshoot infrastructure, web services, application, and connectivity issues
Perform root cause analysis and implement long-term solutions
Serve as escalation point for complex system issues
Analyze logs, metrics, and system behavior to identify performance bottlenecks
Support Axway Secure Transport MFT flow engineering and secure data movement operations
Manage and maintain DirectTrust certificates supporting TEFCA, CareQuality, and eHealthExchange connectivity
Ensure data exchange processes meet security and compliance requirements
Collaborate with cybersecurity teams to mitigate risks
Apply Epic upgrades, platform patches, and maintenance updates
Coordinate deployment activities within change control frameworks
Validate system stability following updates
Maintain version control and environment consistency
Participate in enterprise change control and release management processes
Document changes and ensure compliance with governance standards
Coordinate with stakeholders to minimize operational disruption
Maintain deployment schedules and communication plans
Support business continuity and disaster recovery activities
Participate in downtime planning and failover testing
Maintain system redundancy and recovery procedures
Ensure readiness for unplanned outages
Collaborate with Epic application teams, infrastructure engineers, network teams, and cybersecurity teams
Provide technical guidance and mentorship to team members
Support cross-functional problem-solving and system improvements
Develop and maintain scripts or automation solutions
Maintain technical documentation and environment standards
Establish operational procedures and best practices
Contribute to knowledge management and continuous improvement
Participate in enterprise architecture or infrastructure strategy initiatives
Support vendor coordination and technology evaluations
Assist with audits, compliance reviews, and accreditation activities
Provide after-hours and on-call support for critical system incidents
Represent infrastructure teams in governance or project meetings
Adhere to internal controls and reporting structure
Perform related duties as assigned
Apply expertise in Epic web and services architecture and supporting technologies
Solve complex infrastructure issues independently
Advise on system design and optimization strategies
Diagnose multi-system failures and implement corrective solutions
Anticipate and mitigate infrastructure risks
Develop proactive solutions to improve system reliability
Configure Epic platforms and related infrastructure components
Support secure data exchange and integration technologies
Apply automation and scripting where appropriate
Communicate system status and incidents to stakeholders
Document technical standards and processes
Provide guidance to non-technical partners
Work effectively across IT and clinical teams
Contribute to shared problem solving
Support team cohesion and knowledge sharing
Learn new Epic modules and infrastructure tools
Apply emerging best practices
Stay current with industry trends
Meet uptime and performance goals
Complete projects on schedule
Maintain effectiveness under pressure
Bachelor’s degree in Information Technology, Computer Science, or a related field
Six years of experience supporting enterprise application or infrastructure environments
Experience supporting Epic web and service server infrastructure in production and non-production environments
Experience participating in Epic upgrades, operational maintenance, troubleshooting, and change control processes
Experience collaborating with infrastructure, networking, cybersecurity, and application support teams
Experience supporting highly available, mission-critical healthcare systems
Relevant education and experience may be substituted as appropriate.
Master’s degree in Information Technology, Healthcare Informatics, or a related field
Eight years of experience in Epic infrastructure or enterprise healthcare systems
Experience supporting Epic ECSA or WSSA operational functions
Experience with healthcare interoperability standards and SMART on FHIR integrations
Experience supporting DirectTrust, TEFCA, CareQuality, and eHealthExchange frameworks
Experience with enterprise MFT platforms and secure file transfer solutions such as Axway Secure Transport
Experience supporting patient-facing technologies such as MyChart, Care Everywhere, or Digital Front Door initiatives
Experience supporting eFax and document exchange platforms such as Concord or similar vendors
Experience with Epic Nebula, Cosmos, interoperability analytics, or data exchange initiatives
Epic certification relevant to web or service server administration (or obtained within six months of hire)
Epic Certifications for Web BLOB, BCA, Epic Print Service, MyChart, Interconnect, and Hyperspace Web
Microsoft Certified: Windows Server or Azure Administrator
VMware Certified Professional (VCP)
ITIL Foundation Certification
Linux or Red Hat Certification
Healthcare interoperability or security certifications
$105,000+ depending on qualifications
Standard office environment and equipment
Repetitive use of a keyboard and computer
May provide after-hours and on-call support for critical system incidents
May be exposed to occupational hazards such as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications, and disoriented or combative patients
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled into your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
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Employment Eligibility:
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.----
Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.----
Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
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Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
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Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
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E-Verify:
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
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Compliance:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.