Senior Experience Architect

Job Description & Summary

We are a team that turns complexity into opportunity. We look for those who anticipate shifts before they happen, challenge how things are done, and bring the experience to create real change.   

SHAPING TOMORROW 

Make a real impact, today, and tomorrow, through work that matters. Here, you will tackle today’s toughest challenges with a future-focused mindset; so our clients turn to us first when it matters most.  

About the PwC Experience Center

The Experience Center is where meaningful work happens. It is a place for people who enjoy tackling real problems, working closely with others, and turning uncertainty into clarity. 

In the Experience Center, you will design and run hands on sessions that help teams think better, decide faster, and move forward with confidence. You will work with smart, curious people from different backgrounds and disciplines, bringing structure to news challenges and helping groups reach decisions that matter. 

The Experience Center is interactive, collaborative, and practical. Every session is different, every audience brings new dynamics, and every engagement pushes you to sharpen how you think, listen, and lead. 

If you enjoy working at the intersection of strategy, facilitation, and experience design and you care about creating moments where teams truly align and move into action, the Experience Center is built for you. 
 

Make a real impact 

As a Senior Experience Architect and Workshop Facilitator, you design and lead high impact Experience Center sessions end to end. You are responsible for the structure, flow, and outcomes of each engagement, ensuring every workshop creates clarity, alignment, and momentum toward action. This is an orchestration role that blends strategy, facilitation, and experience design. 

 
Your responsibilities include: 

• Designing end to end workshop experiences based on the engagement goal 
• Translating ambiguous business challenges into structured, executable sessions 
• Selecting and tailoring the right methods, tools, and exercises for each audience 
• Facilitating sessions with confidence, pace, and authority 
• Guiding participants through divergence and convergence without losing focus 
• Challenging assumptions and surfacing real decisions, not just ideas 
• Synthesizing insights in real time and steering groups toward outcomes 
• Aligning business, experience, and technology perspectives during sessions 
• Partnering closely with researchers, technologists, and hosts before and during delivery 
• Ensuring outputs are clear, usable, and ready for next steps after the session 

What you bring matters 

You bring deep facilitation expertise, strong leadership presence, and the ability to guide diverse stakeholders from complexity to clarity and decisions. 
 
You bring: 

• 7+ years of experience in facilitation, experience design, service design, strategy, or related roles 
• A university degree in Design, Psychology, Business, Engineering, Social Sciences, or a related field. A postgraduate degree is a plus 
• Strong presence in the room, with the ability to command attention without dominating conversations 
• Sharp judgment on when to push, pause, or reframe discussions to keep groups productive 
• Proven experience facilitating senior leaders and multidisciplinary teams 
• The ability to design and run experiences that feel effortless while delivering clear outcomes 
• Hands on experience with workshop and collaboration tools such as Miro, Mural, FigJam, or similar platforms 
• Familiarity with frameworks such as design thinking, service design, journey mapping, problem framing, and decision-making techniques 
• Excellent verbal communication skills (English and Greek), with the ability to explain complex ideas clearly and confidently 
• Strong written communication skills, especially when summarizing outcomes, decisions, and next steps 
• A mindset focused on outcomes, decisions, and action rather than activity 

BRING YOUR BEST, EVERYDAY 

Your skills, integrity, and curiosity make the difference. At PwC Greece, we match that with an environment that brings out your best every day – supported by people who inspire, challenge, and grow with you.   

What we offer goes beyond a competitive package. It’s about creating the conditions for you to learn, belong, and deliver impact. That means:  

• Your work life-balance supported by a hybrid working model  
• Your creativity sparked in collaborative office spaces  
• Your career growing through local and global opportunities  
• Your development advanced with continuous learning and professional certifications 
• Your well-being cared for with extra leave days and wellness initiatives 
• Your perspective valued in an inclusive team where your impact matters 

  
Want to unlock new value by applying your unique perspective and talents? At PwC Greece, you lead by example. Our standards for quality and care are high – and together we surpass them. We redefine possibilities for our clients and communities. 

Challenge accepted? 

Our circle of connection matters - it’s at the heart of what we do. Click here (PwC life) 
  

All applicants will be acknowledged and treated in the strictest confidence.