Senior F&B Operations Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to The Potomac Hotel, Autograph Collection, a distinguished property in the Pyramid Global Hospitality portfolio overlooking the Potomac River in Washington, D.C. Featuring 373 guest rooms and 38,000 sq ft of indoor meeting and event space, the hotel offers a dynamic hospitality environment just minutes from The Wharf, National Mall, Capitol Hill, and many of the city's most recognizable landmarks.



At The Potomac Hotel, team members have the opportunity to build their careers within a full-service property featuring two restaurant and bar concepts, a spa and fitness center, and extensive meetings and events operations. As part of our team, you'll join Pyramid Global Hospitality's People First culture, where collaboration, professional development, and growth opportunities are central to the associate experience.



Whether you're beginning your hospitality career or ready for your next opportunity, you'll find a supportive environment where your contributions matter. If you're passionate about exceptional hospitality and interested in growing your career in the heart of Washington, D.C., we invite you to explore opportunities at The Potomac Hotel and join our Pyramid Family.

What you will have an opportunity to do:

The Food & Beverage Senior Manager will manage all aspects of the front of house operations to deliver high level of guest satisfaction and superior experience to all guests. Overall responsibilities include handling guest satisfaction, compliance with hotel standards, controlling the budget, recruiting and training staff in service standards, menu knowledge, and overall flow between kitchen and front of house.

ESSENTIAL JOB FUNCTIONS

• Responsible for the hiring, termination, coaching, recruiting, and developing of all service professionals. 

• Handle guest complaints and communicate to the F&B Director

• Monitor set up and maintenance of dining room area to ensure that it is up to standard.

• Monitor and ensure availability of staffing levels, supplies such as china/glass/silver, and equipment such as tables and chairs are up to standard for both guest and service professional’s safety

• Scheduling, supervision and control of supervisors, servers , culinary concierges, bartenders, food runners, and server assistants on a weekly basis to business and budget demands

• Ensures a “positive atmosphere” in all outlets including contacting 100% of guests, Service Professionals throughout each shift

• Ensures coverage and monitors timekeeping and absenteeism and making  the necessary adjustments in the best interest of the company or at the direction of Food & Beverage Director

• Attend and lead all pre-meal meetings and conduct ongoing training to ensure that service professionals continue to improve their performance, knowledge of product offerings throughout the hotel and other departments

• Must be familiar with commonly demonstrate a high standard of all products and systems while being fair to each service professional

• Meets and greets customers in the outlets and to oversee the open table guest profile system

• Maintains clean and organized storage areas, service stations, and dining room

• Comply with resort policies, procedures, and standards of operation

• Assist in the completion of reports on production and necessary requisitions for staffing needs, supplies, and product mix reviews to enhance the experience for all guest

• Approve/Deny all service professionals requested PTO and days off

• Oversee and to manage all aspects of the training programs within the outlets at all times for all service professionals and new hires

• Handle disgruntled customers by offering suggestions and solutions to ensure guest satisfaction as the ultimate priority
• Expectations for Food & Beverage Manager are to be present of the floor at all times during each shift

• Foster a healthy and working relationship with the back of house while maintaining a high standard for quality of food and presentation

• Attend weekly Food and Beverage Meetings led by the Director of Food and Beverage.

What are we looking for?

EDUCATION/EXPERIENCE

·       Must be 18 years of age or older.

·       High school diploma or general education degree (GED) required. 

·       Must be able to work a varied schedule which includes working weekends and holidays.

·       Preferred: Degree in Hotel Management/Restaurant Management or equivalent experience

·       Five years related experience and/or training; or equivalent combination of education and experience preferably in high volume and/or formal fine dining establishment

  

REQUIREMENTS

·       The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

·       While performing the duties this job, the employee is regularly required to stand; walk’ use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear.

·       The employee must be able to lift and move up to 25 pounds.

·       The employee must be able to see differences in widths and length of lines such as those on graphs.

·       Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Compensation:

$82,000

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$82,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.