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TITLE
Senior Facilities Executive – Soft Services
BUSINESS UNIT
Integrated Facilities Management
LOCATION
Deloitte Towers, Meenakshi, Tech-park, Hyderabad
REPORTING TO
Assistant Facilities Manager – Soft Services
DIRECT REPORTS
Onsite Shift Supervisors (Soft Services)
POSITION GOALS
- To provide comprehensive management of services covering all facility services to client, with a focus on continuous improvement.
- To achieve financial and other targets established by both the Facilities Manager and Assistant Facilities Manager.
- Achievement of the Key Performance Indicators and Service Level Agreement targets.
- Sets stretch targets for team to achieve maximum team performance
- Is able to make difficult decisions and resolve problems or improve operations.
- Actively searches out opportunities to achieve best results
- Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.
- Gains respect of JLL people, Deloitte and where appropriate, with the broader business community.
DUTIES AND RESPONSIBILITIES
- Ownership of the day-to-day administration, including reports generation of the stocks tracker.
- Provide assistance to the AFM & Campus manager in managing all IFM Soft services, administrative functions, Housekeeping services and facility services and any other administrative functions as deemed by Deloitte.
- Developing and implementing procedures and performance measures to ensure simplification and accuracy of work methods and reliability of FM
- Ensuring an adequate supply of consumables/materials and service for the proper operation of services and enter into supply and service contracts as approved by the client
- Maintain appropriate stock levels of all consumables to ensure smooth operations & escalate in time to achieve availability of stocks.
- Vendor invoices processing aligned with Deloitte finance process.
- Statutory compliance check of all vendor invoices.
- Routinely Inspect all services to ensure performance measures are being maintained
- Set stretch targets for self to achieve maximum team performance
Reporting
- Contribute to the Weekly FM Meeting Minutes
- Contribute to the Monthly Management Report to Deloitte and other reports as required
Others
- Participate in Emergency Evacuation procedures including crisis management and business continuity.
- Manage all Health and Safety issues and actively participate in Health and Safety reviews
EMPLOYEE SPECIFICATIONS
- Experience in Facilities Management is required.
- Strong Customer Service focus
- Excellent people skills and ability to interact with a wide range of client staff and demands
- Knowledge of Occupational Safety requirements
- Strong PC literacy and proven ability to manage daily activities using various systems.
- Demonstrated experience with continuous improvement initiatives highly desirable
- Demonstrated experience with client reporting and preparation of reports required.
- Graduate in any discipline
- 3 – 5 years experience in facilities management
- Tertiary qualifications in hotel management / building management and/or business desirable
- Proven ability to function effectively as part of a team
- Proven ability to initiate and follow through with improvement initiatives
KEY PERFORMANCE MEASURES
- Compliance with the Service Level Agreement established between JLL and Deloitte
- Achievement of contracted Customer Satisfaction expectations
- Achievement of savings initiatives as agreed with Client
- Delivery of Agreed Initiatives as per Deloitte/JLL Initiatives Road Map
- Achievement of service delivery goals as agreed with manager
Location:
On-site –Hyderabad, TS
Scheduled Weekly Hours:
48
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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