Senior Field Applications Scientist, APAC

Position: Senior Field Applications Scientist, APAC

Position Type: Full-Time

Department: Scientific Support

Location: APAC region. Must be within easy reach of an International Airport and regional travel.

Experience: MSc required; 8+ years of relevant experience, including field applications support for NGS.

 

Position Summary

Watchmaker Genomics (WMG) is inviting applications for the full-time position of Senior Field Applications Scientist, APAC, based in Singapore.

This position reports to the Associate Director, Field and Automation Support. It is primarily responsible for providing field technical support for new opportunities and key accounts across Watchmaker's Next-Gen Sequencing (NGS) and precision enzyme product portfolios in the Asia-Pacific region. As a senior member of the global field team, the role will also help shape how Watchmaker delivers scientific support across APAC.

The position supports the APAC commercial team and distribution partners with pre- and post-sales technical and scientific support. This includes presenting technical content to customers, co-travel with sales team members, designing and executing customer evaluation projects, training partners, and attending and presenting at conferences. The role is field based, with travel of up to 75% across APAC.

The position is expected to have a deep technical understanding of our current product portfolio and to maintain knowledge of new NGS products, workflow-associated applications, competitor products and NGS automation support offerings. It is also accountable for relaying customer feedback on WMG products, identifying unmet customer needs that will enable new and innovative products, and escalating changes in regional market dynamics.

 

Responsibilities

• Provide pre- and post-sales technical and scientific support, onsite and remote, for customers across WMG's NGS and precision enzyme product portfolio in APAC.
• Act as the senior technical lead for key accounts and strategic opportunities in the region, partnering with sales to accelerate the sales cycle.
• Travel across APAC (up to 75%), including co-travel with sales team members, meetings with key customers, training, troubleshooting, and trade shows and conferences. Occasional travel outside the region.
• Maintain expert-level knowledge of current and new NGS products and workflows, our precision enzyme portfolio and associated applications, competitor products, and NGS automation support offerings.
• Collaborate with customers to plan, design and execute evaluation projects that support successful adoption of Watchmaker products.
• Train and support regional distribution partners so they can deliver first-line technical support.
• Create training material and present technical content to new and current customers.
• Mentor and share expertise with other members of the global field and scientific support team.
• Provide customer and market feedback on WMG products, and identify and communicate unmet customer needs that will aid the development of new products.
• Support marketing activities, including customer-facing technical content (posters, app and tech notes, white papers, webinars) and presenting at trade shows and conferences.
• Follow best practices and documentation requirements for customer-related activities and events in CRM.

 

Skills and Requirements

Relevant experience providing field-based applications support for next-generation sequencing (NGS) experiments and/or other advanced genomics applications. Relevant experience includes working in high-throughput sequencing labs developing, optimizing and troubleshooting NGS workflows both manually and on automated platforms and managing large sequencing projects. 

Qualified candidates will have a proactive approach with a can-do attitude, and be great communicators with a high level of self-motivation. Candidates will also have a strong desire to continually improve, learn and collaborate to help WMG stay at the forefront of exciting new applications spaces. Candidates will be able to demonstrate a high standard experience to our customer base, excel in the art of troubleshooting, and take ownership and pride in their work.

 

Education and Experience

• MSc in Genetics, Molecular Biology, Biochemistry or related field
• 8+ years of relevant experience, including significant time in NGS field applications.
• Advanced knowledge of and practical experience with experimental design, application and assay development, NGS library preparation, PCR, qPCR, good lab practices, and troubleshooting.
• Ability to travel up to 50% of the time across APAC.
• Strong customer consultative skills, including applying scientific knowledge and analysis, exceptional customer engagement, and building customer relationships.
• Demonstrated ability to work independently and remotely while collaborating with a team across time zones.
• Verbal and written communication skills in English. Additional regional languages required.
• Eligible to work in APAC region.

 

Application Requirements 

To apply for the position, please submit the following in a PDF format on watchmakergenomics.com: 

• Letter of motivation (upload where it says cover letter)
• Resume or Curriculum vitae, highlighting relevant qualifications and experience

Applications without a Letter of Motivation will not be considered.

Applications will be accepted on a rolling basis and the position will remain open until filled; however, early submission is encouraged as review will begin immediately.

If selected to participate in the interview process, the names and contact information of three professional references who are able to assess your suitability for the position in terms of the specified requirements will be requested.

 

*** NO RECRUITMENT AGENCIES PLEASE

We are only accepting direct applications for this position. We are not working with external recruiters or agencies at this time. Unsolicited resumes or candidate submissions from third-party recruiters will not be considered and will be deemed the property of Watchmaker Genomics.

 

*** WE ARE AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

Watchmaker Genomics is committed to being an equal opportunity employer and creating a culturally diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics as protected by applicable law.

All applicants will be asked if currently eligible to work in the country where they reside; and if now or in the future will require visa sponsorship to continue working there.

This position may be subject to pre-employment checks, including driving history check, drug screening and a background check for any convictions directly related to its duties and responsibilities. All pre-employment checks will comply with all applicable federal, state, and local laws.