Senior HR Solutions Partner

Accountabilities

Provide strategic HR consulting and guidance to business leaders and employees, helping address complex, sensitive, and high-impact workplace issues.
Lead and support employee relations matters, including workplace investigations, performance management concerns, corrective action, and other employment-related challenges.
Advise leaders on employment laws, HR policies, regulatory requirements, and consistent application of organizational practices to reduce risk and support compliance.
Support workforce-related decisions and processes, including hiring practices, workforce reductions, policy administration, onboarding, and other employee lifecycle activities.
Collaborate with stakeholders across Compensation, Benefits, Talent Acquisition, Strategic HR, Legal, Compliance, Mergers and Acquisitions, Training, and other HR functions to develop effective solutions.
Exercise independent judgment when assessing moderately complex to highly complex HR matters, determining appropriate approaches, and recommending practical, risk-based actions.
Manage an assigned caseload in accordance with established service standards and industry best practices, ensuring accurate documentation, timely follow-up, and consistent case resolution.
Maintain comprehensive records of investigations, employee relations cases, recommendations, and decisions to support transparency, compliance, and organizational accountability.
Operate effectively within a shared services model, supporting multiple business units and coordinating HR services through technology-enabled processes.
Identify and implement opportunities to use automation, artificial intelligence, self-service platforms, and data-driven insights to improve HR efficiency and employee experience.
Navigate HR information systems and service management tools to manage cases, access relevant information, analyze issues, and deliver accurate, timely support.
Partner with business leaders and cross-functional teams to identify recurring workforce challenges, recommend process improvements, and strengthen HR service delivery.
Communicate HR guidance, policy interpretations, and recommendations clearly to stakeholders at different organizational levels.
Contribute to continuous improvement initiatives that enhance service quality, operational consistency, and the effectiveness of HR practices.
Requirements
Bachelor's degree in Human Resources, Business Administration, or a related field.
At least 5 years of applied human resources experience across multiple HR functions.
At least 2 years of experience with employment laws and regulations, supported by strong experience conducting workplace investigations.
Experience using Workday, ServiceNow, or comparable human resources information systems (HRIS) and service support platforms.
Proficiency in Microsoft Office applications, including the ability to prepare documentation, analyze information, and communicate recommendations effectively.
Strong knowledge of employee relations, performance management, HR policies, corrective action, employment practices, and regulatory compliance.
Demonstrated ability to manage sensitive employee matters with discretion, sound judgment, objectivity, and an understanding of employment-related risks.
Excellent consulting, communication, and interpersonal skills, with the ability to influence and advise business leaders across organizational levels.
Strong analytical and problem-solving capabilities, including the ability to assess complex situations, identify root causes, and develop practical solutions.
Exceptional organizational skills, attention to detail, and the ability to manage multiple cases and competing priorities independently.
Strong technical and digital capabilities, with the ability to navigate multiple systems, synthesize information, and identify opportunities to improve service delivery.
Ability to work collaboratively in a matrixed, shared services environment while managing responsibilities with minimal supervision.
Commitment to confidentiality, accurate documentation, regulatory compliance, and consistent application of HR policies.
Preferred qualifications:
Relevant professional certifications, such as Professional in Human Resources (PHR) or SHRM Certified Professional (SHRM-CP).
Experience working in a matrix-driven organization with multiple business units and cross-functional stakeholders.
Familiarity with HR service delivery optimization, automation, artificial intelligence, and self-service technologies.
Experience using data and operational insights to improve case management, workforce practices, and employee service outcomes.
Remote work requirements:
Reliable internet connectivity with a minimum download speed of 25 Mbps and upload speed of 10 Mbps. Wired cable or DSL connections are recommended.
A dedicated home workspace with minimal interruptions to protect confidential employee information and sensitive personal data.
Availability to work a full-time schedule of 40 hours per week.
Ability to work remotely within the United States. Employees located near an eligible office may be required to follow a hybrid schedule of two days per week in the office.
Benefits
Competitive annual salary: $86,300–$118,700, depending on geographic location, qualifications, experience, education, and relevant skills.
Performance-based bonus: Eligibility for additional incentive compensation based on individual and/or organizational performance.
Remote work flexibility: Nationwide remote work opportunity, subject to applicable location and hybrid work requirements.
Medical insurance: Healthcare coverage designed to support employee well-being and access to care.
Dental and vision insurance: Coverage for preventive care and overall health.
Retirement savings: Access to a 401(k) retirement savings plan.
Paid time off: Leave benefits to support rest, personal needs, and work-life balance.
Company and personal holidays: Paid holidays throughout the year.
Family support: Paid parental and caregiver leave to help employees manage important family responsibilities.
Disability coverage: Short-term and long-term disability insurance.
Life insurance: Coverage designed to provide additional financial protection.
Professional development: Opportunities to expand HR expertise, strengthen consulting capabilities, and work across multiple human resources disciplines.
Technology-enabled work environment: Exposure to HR information systems, automation, AI-assisted tools, and data-driven service improvements.
Collaborative culture: Work with business leaders and HR specialists to resolve complex employee matters and improve organizational effectiveness.
Meaningful impact: Help shape effective workforce practices, improve employee experiences, and support business performance through trusted HR guidance.