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Toronto, Ontario, Canada
Onsite
PPI (an independent subsidiary of iA Financial) is an Insurance Marketing Organization that sits between independent advisors and insurance companies. From coast-to-coast, we provide value-added services and support such as digital tools, education, marketing, and processing, to help advisors elevate and grow their business with a socially responsible mindset.
At PPI, each day you have the opportunity to make a meaningful difference when you support our independent insurance advisors in providing financial security and peace of mind to their clients: Canadian families and businesses.
When you join PPI you will be part of a diverse, inclusive and equitable place to work that values different perspectives. You will benefit from a culture that is people-focused, inclusive and collaborative with opportunities to learn and develop your skills, develop your career and make a meaningful impact.
Our people drive our progress through innovative ideas and a commitment to excellence. We work hard and always ensure we have fun along the way.
For more information about PPI visit: www.ppi.ca.
Senior IT Support Technician – Bilingual
The Senior IT Support Technician - Bilingual is responsible for providing technical support to staff and PPI Advisors in a professional manner. As a member of the Helpdesk team, the Senior IT Support Technician works interactively with the Manager, IT Service & Operations, Infrastructure, IT Support and Security team members.
Key Responsibilities:
Provide advanced technical support to our IT support operations and address complex technical issues escalated from IT Support Technicians and ensure timely resolution.
Mentor and guide IT Support Technicians.
Provide advanced support for shared peripherals and IT Operations.
Taking ownership and tracking of computer-related issues in the ticketing system. This means following up with higher tiers until the issue is resolved.
Troubleshoot and document IT issues, including Windows, MS Office, PPI software (Toolkit and applets), insurance company software, network connectivity, viruses, PPI websites and systems.
Setup and support personal computers and shared equipment. This includes desktops, laptops, monitors, printers, scanners, VOIP (desk and conference phones), projectors and MFPs.
Installation and configuration of both software and hardware.
Tracking equipment assignment changes in EZOffice Inventory system.
Coordination of setup and IT orientation for new employees.
Shipping and receiving of equipment.
Occasional travel may be required.
Engage in actions that encourage, reflect and align with PPI’s ESG (Environmental, Social and Governance) commitments to our Advisors, their clients and our employees.
Support for advisors in the following areas:
Troubleshoot and document issues for PPI-developed software, such as Toolkit and applets, as well as PPI-distributed insurance company software.
Access and support for PPI websites and systems (such as WealthServ).
Provide IT support in person, by phone, email, and by connecting remotely.
Answer calls and handle Helpdesk tickets for all offices.
Education, Experience and Skills:
Degree or diploma in an IT area
Minimum of 7 years’ experience in an IT support role
Fluency in French, both oral and written, required
A+ and Microsoft certification
Previous experiencing in the supervision/leadership/mentoring of staff preferred
Demonstrated leadership skills with the ability to work within and promote a team-based environment to reach business unit objectives and goals
Excellent organizational and time management skills with proven ability to handle high volumes of work and tight deadlines
Demonstrated ability to organize self and others while handling multiple priorities
Technical proficiency with personal computer equipment and software, Windows, Microsoft Office. Strong understanding of network concepts and services
Outstanding problem-solving ability
Effective documentation skills and diligence in ticketing and recording technical information
Excellent interpersonal skills with proven ability to build and maintain relationships
Excellent written and verbal communication skills
Genuine desire to provide superior quality service
Ability to handle confidential information in a professional manner
Experience in the insurance or financial services industry is preferred
Must be able to lift up to 40 lbs. on a regular basis
This role is for an existing position. The expected salary range for this position starts at $70,000 and will be commensurate with the candidate’s experience and skill set.
We thank all applicants for applying, however, only those selected for an interview will be contacted. Your resume may be used for other vacancies.
iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.
With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
At iA, we’re invested in you.
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.