Senior Legal Operations & Contract Systems Analyst

Location: Remote (Eastern time zone), with occasional on-site visits to Sleepy Hollow, NY
Department: Transactions Law Group

Summary:
We are seeking an experienced, highly motivated Senior Legal Operations & Contract Systems Analyst to strengthen Regeneron’s contract management operations, governance, analytics, user adoption, change management, and contract technology ecosystem, including the Icertis Contract Lifecycle Management (CLM) platform. This role combines legal operations, contract governance, stakeholder engagement, business process improvement, training, analytics, end-user support, and technology administration to drive adoption and operational excellence across the contract lifecycle.

The position serves as a strategic partner within the Transactions Law Group, working closely with Global Procurement, IT, Compliance, and business stakeholders to improve contract management practices, enhance operational efficiency, accelerate adoption, and support data-driven decision-making. The ideal candidate brings strong contract management, legal operations, governance, communications, process improvement, and technology capabilities, along with the ability to influence and collaborate across legal and business functions.

The successful candidate will help lead initiatives that improve contract data quality, searchability, workflow effectiveness, collaboration, reporting, user experience, and adoption of contract management technologies. This role is critical to ensuring enterprise contract processes are efficient, compliant, intuitive, and aligned with evolving business needs.

What You Will Do

• Support contract lifecycle management processes, governance, controls, and best practices across legal, procurement, and business functions.
• Administer and support the Icertis CLM platform, including templates, clause libraries, workflows, metadata, notifications, system settings, enhancements, testing, and release deployments.
• Collaborate with IT, AMS support teams, Icertis, Whatfix, and other vendors to troubleshoot issues, support enhancements, and improve platform usability.
• Develop and deliver training, onboarding, office hours, communications, quick reference guides, FAQs, SOPs, newsletters, and digital adoption content.
• Lead user adoption and change management initiatives that increase awareness, confidence, and effective use of contract management tools and processes.
• Gather business requirements, analyze current processes, and recommend improvements that increase efficiency, consistency, transparency, and compliance.
• Support initiatives involving AI-enabled contract solutions, automation, analytics, integrations, and future contract intelligence capabilities.
• Develop dashboards, reports, KPIs, and operational insights related to contract volume, cycle times, approvals, renewals, compliance, and user adoption.
• Partner with stakeholders to improve contract data quality, searchability, workflow effectiveness, collaboration, reporting, and user experience.

What You Bring

• Bachelor’s degree in Business Administration, Legal Studies, Legal Operations, Information Systems, Procurement, Finance, Communications, Organizational Development, or a related field.
• 5+ years of experience in legal operations, contract management, contract administration, procurement operations, legal technology, or a related discipline.
• Experience supporting CLM platforms and contract governance, approval processes, compliance requirements, and business operations.
• Strong understanding of CLM processes, controls, data quality, reporting, user adoption, and operational best practices.
• Experience developing training programs, communications, onboarding materials, process documentation, and change management support.
• Strong analytical, reporting, communication, presentation, stakeholder management, and cross-functional collaboration skills.
• Ability to manage multiple priorities, influence stakeholders, and translate business needs into practical, scalable solutions.

Preferred Experience

• Experience supporting or administering Icertis CLM.
• Experience with legal operations technology, contract intelligence platforms, AI-enabled contract management solutions, or digital transformation initiatives.
• Experience with Whatfix or similar digital adoption platforms.
• Familiarity with reporting, dashboards, business intelligence tools, and operational KPIs.
• Knowledge of Oracle, Workday, Adobe Sign, procurement systems, CRM platforms, ERP integrations, or related enterprise applications.
• Experience in biotechnology, pharmaceutical, healthcare, or another regulated industry.
• Familiarity with legal operations, procurement operations, contract governance, and change management methodologies.

Success in This Role Looks Like

• Users understand and confidently use CLM processes, tools, and support resources.
• Contract data quality, governance, reporting, and searchability continue to improve.
• Contract workflows are more efficient, transparent, and easier to navigate.
• Training, communications, and adoption efforts are delivered consistently and effectively.
• Leadership has clearer visibility into contract operations, adoption trends, and performance metrics.
• New contract management capabilities, integrations, and AI-enabled solutions are implemented with strong user readiness and adoption support.

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About the Role

Regeneron is seeking an experienced Senior Legal Operations & Contract Systems Analyst to support and enhance our contract management operations, governance, analytics, user adoption, change management, and contract technology ecosystem. This role will support the Transactions Law Group and partner closely with Global Procurement, IT, Compliance, business stakeholders, and technology vendors to improve how contracts are managed across the enterprise.

The ideal candidate brings experience in legal operations, contract management, CLM platforms, process improvement, stakeholder engagement, communications, training, analytics, and change management. This is a highly collaborative role for someone who enjoys translating business needs into practical processes, user-centered solutions, and measurable operational improvements.

Key Responsibilities

Transactions Law Group Support & Contract Governance

• Serve as a key resource for CLM processes and governance across the Transactions Law Group, Global Procurement, and business functions.
• Support contract intake, review, approval, execution, renewal, amendment, and archival activities.
• Support development and implementation of contract governance standards, business processes, and operational best practices.
• Promote consistent use of approved systems, workflows, and governance practices throughout the contract lifecycle.
• Ensure contracts are accurately classified, indexed, and maintained throughout the contract lifecycle.
• Conduct reviews of contract metadata, signatory information, and governance controls to maintain data quality and compliance.
• Partner with stakeholders to improve contract data quality, consistency, accessibility, and overall user experience.
• Partner with Transactions Law Group leadership to strengthen contract management policies, procedures, controls, and governance practices.

Contract Systems & Technology Administration

• Support administration and configuration of the Icertis CLM platform, including:
  • Contract templates and clause libraries
  • Master data and metadata management
  • Notifications, business rules, and system settings

• Coordinate system enhancements, upgrades, testing, and release deployments.
• Collaborate with IT, AMS support teams, Icertis, and third-party vendors to troubleshoot and resolve system issues.
• Support development, testing, and deployment of contract templates, intake forms, workflow updates, routing enhancements, and configuration changes.
• Support initiatives that improve contract searchability, information access, workflow effectiveness, collaboration, and platform usability.
• Monitor platform performance, user feedback, and support trends to identify opportunities for system enhancements and continuous improvement.
• Contribute to technology roadmap discussions and identify opportunities to enhance the contract management ecosystem.

Training, Adoption & Change Management

• Develop and deliver onboarding, training, and support programs that enable effective CLM use.
• Partner with Whatfix and business stakeholders to create interactive learning content, digital adoption strategies, and guided user experiences.
• Develop and execute communication plans for platform enhancements, releases, process changes, and organizational initiatives.
• Lead communications and adoption initiatives that build awareness, confidence, and effective use of contract management tools and processes.

• Convert traditional job aids, reference materials, and training documentation into digital adoption experiences and in-application support.

• Create and maintain Quick Reference Guides, FAQs, SOPs, training materials, newsletters, and user communications.

• Manage CLM communications, awareness campaigns, office hours, training resources, and support content on RON and other internal platforms.

• Prepare stakeholder-specific communications and executive-ready updates on CLM initiatives, adoption progress, releases, and strategic priorities.
• Develop stakeholder engagement strategies that encourage consistent use of approved contract management practices.
• Promote adoption of contract management standards, governance requirements, and enterprise best practices.
• Partner with stakeholders to identify adoption challenges, training needs, and user feedback opportunities.
• Establish feedback mechanisms to identify pain points, inform improvements, and strengthen user satisfaction.

• Support Change Agent networks, pilot programs, user communities, and stakeholder engagement activities.

• Serve as a trusted advisor to business users and employees during periods of technology, process, and organizational change.

Process Improvement & Innovation

• Gather and document business requirements from the Transactions Law Group, Global Procurement, and business stakeholders.
• Analyze contract management processes and recommend improvements that increase efficiency, standardization, and compliance.
• Identify opportunities for automation, simplification, and continuous improvement across the contract lifecycle.
• Improve contract intake, workflow routing, collaboration, reporting, and overall user experience in partnership with stakeholders.
• Assess organizational readiness and support change management for new processes, technologies, and AI-enabled capabilities.
• Lead stakeholder engagement efforts during implementation of new functionality, process improvements, and platform enhancements.
• Drive initiatives that improve adoption, operational efficiency, transparency, auditability, and business value realization.
• Evaluate opportunities to apply AI, automation, analytics, and emerging technologies to improve contract outcomes and user productivity.

• Support implementation, testing, and adoption of AI-enabled contract solutions and future contract intelligence and automation capabilities.

• Gather and incorporate user feedback into system enhancements, training plans, communication strategies, and adoption efforts.

• Participate in initiatives involving CLM integrations with Oracle, Workday, Adobe Sign, procurement systems, CRM platforms, and other enterprise applications.

Reporting & Analytics

• Develop and maintain dashboards, reports, and KPIs related to:
  • Contract volume
  • Cycle times
  • Approval metrics
  • Renewals and expirations
  • Compliance
  • User adoption

• Support contract analytics and reporting initiatives.
• Develop and communicate metrics that measure adoption, process effectiveness, operational performance, and continuous improvement.
• Partner with leadership to define success measures and reporting strategies that support governance, performance monitoring, and business decision-making.
• Deliver actionable insights that support operational performance, strategic planning, and continuous improvement.
• Monitor trends and metrics to identify opportunities for efficiency gains, compliance improvements, and risk reduction.
• Support leadership reporting and communications regarding system adoption, operational performance, and strategic initiatives.

Required Qualifications

• Bachelor’s degree in Business Administration, Legal Studies, Legal Operations, Information Systems, Procurement, Finance, Communications, Organizational Development, or a related field.
• 5+ years of experience in Legal Operations, Contract Management, Contract Administration, Procurement Operations, Legal Technology, or related disciplines.
• Experience supporting Contract Lifecycle Management (CLM) platforms.
• Experience managing contract governance, approval processes, compliance requirements, and business operations.

• Strong understanding of CLM processes, controls, and best practices.
• Experience developing training programs, user communications, onboarding materials, and process documentation.

• Experience leading or supporting change management, communication, user adoption, or organizational readiness initiatives.

• Strong analytical, reporting, communication, presentation, and stakeholder management skills.

• Demonstrated ability to influence and engage stakeholders across legal, procurement, IT, and business functions.

• Excellent written and verbal communication skills, including executive, training, and end-user communications.

• Demonstrated ability to manage multiple priorities and cross-functional initiatives.

Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We are committed to building a workplace with an inclusive culture. Regeneron is an equal opportunity employer and all  qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, sexual orientation, gender identity or expression, gender reassignment, marital or civil partnership status, civil status, pregnancy or parental status, age, disability, nationality, citizenship status, ethnic or national origin, membership of the Traveler community, familial status, genetic information, military or veteran status, or any other characteristic protected under applicable law. Where required, we will provide reasonable accommodation to applicants with known disabilities or chronic illnesses during the recruitment process, unless such accommodation would impose undue hardship.

Where necessary, we disclose salary ranges for roles in all countries in which we operate.  The final offer will be determined within the relevant range based on the country of employment, specific role level, and your skills and experience. In some countries, collective bargaining agreements (CBAs) may apply and influence certain elements of pay or benefits.  Regeneron offers a competitive and comprehensive total rewards package which may include, depending on country and role: annual bonuses or other incentive plans, equity awards, pension or retirement benefits, 401(k) company match, health and wellness programs, fitness centers, insurance benefits (e.g. medical, dental, vision, life and disability), paid time off, and family support benefits. For additional information about Regeneron benefits in the U.S., please visit https://careers.regeneron.com/en/working-at-regeneron/total-rewards/. For other locations, additional information will be provided during the recruitment process.  If you have any questions, please speak with your recruiter. 

Please be advised that at Regeneron, we believe we do our best work when we are together. For that reason, many roles are required to be performed on‑site. Please speak with your recruiter and hiring manager for more information about on‑site expectations for your role and location.

As part of the recruitment process, certain background checks may be conducted in accordance with the laws of the country where the position is based. The purpose of such checks is to verify certain information prior to the commencement of employment such as identity, right to work and educational qualifications.

For jobs in Canada: this posting is for an existing position.