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Your day at NTT DATA
The Senior Managed Services Delivery Services Architect is an advanced subject matter expert, responsible for ensuring that all the service aspects during a complex transition and transformation project are fully covered and the solution can be successfully delivered in alignment with the service delivery capabilities of Managed Services (MS) and other involved parties.
This role is accountable and responsible for setting up the service model by being involved in early Sales Engagement, Service Design and Service Transition processes.
Key responsibilities:- Participates in complex deals during the pre-sales phase for service design consultancy.
- Reviews the commercial proposal and SoW to detect any flaw or misalignment with the MS delivery capabilities.
- Contributes to the service takeover strategy definition.
- Identifies current service issues with the incumbent service provider.
- Defines the service aspects that need to be gathered during a due diligence.
- Determines the knowledge transfer strategy.
- Defines the quality acceptance criteria for the service transition.
- Ensures customer expectations will be met and aligned with the MS delivery capabilities including Monitoring, Patching, and Backup solutions.
- Adapts standard process when needed in order to cover customer requirements, always being aligned with the MS service delivery capabilities.
- Understands Customer Vital Business Functions and how MS assets will underpin them.
- Makes sure that customer business processes and end-to-end services are known and understood within the organization during the project lifecycle.
- Responsible for the service model documentation, which may include -
- Identifies current services issues with the incumbent service provider.
- Defines the service aspects that need to be gathered during a due diligence.
- Determines the knowledge transfer strategy.
- Defines the quality acceptance criteria for the service transition.
- Produces the Service Design Document, the key project deliverable in terms of service aspects and processes.
- Performs any other related task as required.
To thrive in this role, you need to have:- Ability to work in line with best practice in complex environments and within tight time constraints.
- Ability to work under pressure within a fast-paced environment.
- Ability to build excellent working relationships with both internal and external stakeholders.
- Excellent communication and presentation skills.
- Ability to demonstrate conceptual technology knowledge.
- Advanced ability to work with cross functional stakeholders (internal and external to the organization).
- Advanced understanding of organizational products / service offerings.
- Ability to stay abreast of changing technology, best practices and industry trends.
Academic qualifications and certifications:- Bachelor’s degree or equivalent in Information Technology or related field.
- Relevant ITIL certifications preferred.
- Relevant industry / technical certifications are desirable.
Required experience:- Advanced experience gained in a similar position, preferably gained within a global technology organization.
- Advanced experience gained within an IT / ITIL based service management environment.
- Advanced experience in Hosting and Managed Service Business.
- Advanced experience in Public Cloud and/or PCI compliance environments.
- Advanced experience in managing key accounts.
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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