Senior Manager, PMO (P&C Insurance)

Accountabilities:

The Senior Manager, PMO will own insurance program initiatives from planning through implementation, ensuring that technology, operational processes, and business requirements remain aligned. Key responsibilities include:

• Insurance Program Development: Lead new insurance program concepts from inception to launch, defining requirements, developing project plans, coordinating stakeholders, and overseeing cross-functional implementation.

• Project and Program Management: Manage initiatives spanning multiple business units, track milestones and deliverables, communicate project status, and provide regular updates to business leadership.

• Business Requirements and Systems Design: Collaborate with IT teams and business stakeholders to document detailed system requirements, map workflows, and recommend efficient solutions aligned with insurance industry standards.

• Policy Administration Systems: Configure, maintain, and enhance insurance information systems supporting rating, quoting, binding, policy issuance, and ongoing policy administration.

• System Performance and Support: Troubleshoot system issues, support users, coordinate upgrades and modifications, and improve system reliability, usability, and operational efficiency.

• Data Integrity, Security, and Compliance: Maintain accurate data and secure system configurations, conduct regular system audits and assessments, identify vulnerabilities, and implement appropriate safeguards in line with applicable regulatory requirements.

• Underwriting and Program Collaboration: Partner with Program Managers and underwriters to develop and maintain systems and workflows for existing and prospective insurance programs.

• Mergers and Acquisitions Integration: Coordinate the transition of programs from acquired businesses, working with technical and underwriting teams to integrate operations and systems into the broader platform.

• Distributed Support Team Leadership: Manage onshore and offshore support resources, establish clear procedures, and ensure consistent execution across pre-bind and post-bind activities.

• Policy and Invoice Validation: Oversee endorsement processing, policy and invoice validation, and the completeness of audit documentation.

• Financial Operations Coordination: Collaborate with Accounting on premium finance and accounts payable processes to support accurate and efficient transaction handling.

• Reporting and Automation: Oversee bordereau delivery and automation, coordinate inspections, and manage surplus lines filing processes in partnership with external vendors.

• Workflow Optimization: Use process mapping and continuous improvement techniques to identify inefficiencies, strengthen controls, and improve operational performance.

• Team Development: Guide team members, coordinate resources, and promote accountability and collaboration across project and operational teams.

Requirements:

The ideal candidate combines substantial commercial insurance experience with strong project management, systems configuration, and team leadership capabilities. They should be comfortable managing multiple initiatives simultaneously and independently driving improvements in a fast-paced environment. Required qualifications and preferred experience include:

• A bachelor's degree.

• At least 8 years of hands-on experience in commercial lines underwriting or insurance operations.

• At least 5 years of project management experience.

• At least 5 years of experience configuring and updating insurance policy administration systems. Experience with MGA systems is preferred but not required.

• Strong understanding of commercial property and casualty insurance workflows, including underwriting, policy administration, and program operations.

• Expertise in information systems design, implementation, security, troubleshooting, and ongoing maintenance within the insurance industry.

• Proficiency in Microsoft Office, particularly Excel.

• Experience using workflow mapping and visualization tools such as Visio or Figma.

• Demonstrated ability to lead teams effectively, including distributed or offshore resources.

• Strong project planning, organizational, and multitasking skills, with the ability to manage competing priorities and deliver results.

• An entrepreneurial mindset, with the initiative to independently identify problems, develop solutions, and drive projects forward.

• Excellent communication and collaboration skills, including the ability to work effectively across IT, underwriting, accounting, and other business functions.

• Strong analytical and problem-solving abilities, with a focus on process efficiency, data integrity, and operational controls.

• Preferred qualification: Project Management Professional (PMP) certification.

• Work authorization: Must be legally authorized to work in the United States.

Benefits:

• Annual base salary: $140,365–$175,456 USD, depending on skills, qualifications, experience, education, and location.

• Bonus compensation: Additional bonus pay; details are provided during the recruitment process.

• Employee ownership program: Eligible employees can share in the financial rewards associated with business growth.

• Health insurance: Comprehensive medical, dental, and vision coverage.

• Health Savings Account (HSA): Includes a company contribution.

• Life and AD&D insurance: Coverage for eligible employees.

• Disability coverage: Short-term disability insurance.

• Voluntary insurance options: Supplemental accident, critical illness, and hospital insurance.

• Retirement savings: 401(k) plan with company matching contributions.

• Flexible time off: Access to various time-off programs.

• Paid holidays: 11 company-paid holidays.

• Remote work support: Work-from-home reimbursement for eligible remote or hybrid roles.

• Professional development: Opportunities to develop skills and advance professionally.

• Employee referral rewards: Owner Referral Program.

• Financial assistance: Access to an emergency financial assistance program.

• Financial wellness: Addition Wealth financial wellness program.

• Employee assistance: Confidential Employee Assistance Program.

• Employee discounts: Access to eligible discount programs.

• Collaborative culture: An environment focused on innovation, teamwork, professional growth, and long-term business success.