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Sydney, New South Wales, Australia
Hybrid
At SiteMinder, we believe our success comes from our people. We build diverse, inclusive teams where different voices, backgrounds and perspectives are valued. Our differences drive innovation for our customers, and our people bring the ideas, expertise and energy that help us keep moving forward. We’re better together.
What we do...
Right now, somewhere in the world, a hotel is taking a booking or increasing their revenue through technology you could help build. SiteMinder is the world’s leading hotel commerce platform. For more than 20 years, we’ve helped hotels attract guests, maximise revenue, forecast demand and perform at their best. Today, our platform supports 56,000+ hotels in 150+ countries, connects to 3,000+ partners and powers more than 140m reservations and AU$85 billion+ in hotel revenue each year.
That’s the kind of impact your work can have here. You’ll solve meaningful challenges with AI, simplify complexity and build solutions that help hotels perform. Supported by clear purpose, a strong platform and teams who care about what they’re building, you’ll have the opportunity to shape the future of an industry that never stands still.
About the Senior Manager, Strategic Projects role...
We're looking for a highly driven Senior Manager, Strategic Projects to join us on a 12-month fixed-term contract, with the potential to extend. You'll partner closely with our COO and Strategic Operations team to solve and deliver some of SiteMinder's most complex and high-impact cross-functional initiatives.
You'll sit at the centre of our highest-priority strategic projects - from ecosystem partnerships and commercial transformations to operational changes and multi-team programmes. This is a role for someone who loves taking ambiguous problems, turning them into clear plans, and then making sure those plans actually land.
You'll work with senior stakeholders across the business and external partners, often without formal authority, so you'll need to be comfortable bringing people together, holding teams accountable, getting into the detail when needed, and spotting risks before they become problems. Expect a healthy mix of strategy, stakeholder management, project delivery and hands-on analysis.
What you'll do...
Partner with the COO and Strategic Operations to deliver high-priority, cross-functional strategic initiatives from strategy through to execution
Turn ambiguous business goals into clear project plans, milestones, owners, dependencies and success measures
Lead complex programmes end-to-end, keeping multiple workstreams aligned and moving against critical paths
Coordinate across Customer Success, Onboarding, Support, Partnerships, Product & Engineering, Finance & Billing, Legal, Revenue Operations and other teams to ensure initiatives land smoothly
Get into the detail when needed - analysing data, reconciling information across systems, sense-checking numbers and investigating operational or commercial issues
Think end-to-end about how changes to pricing, contracts, data, systems or processes may impact billing, reporting, customers and other teams
Identify risks, gaps and dependencies early, bringing clear facts, options and recommendations to the COO and senior stakeholders
Run effective project governance, including stand-ups, check-ins, steering committees, risk and issue tracking, and decision logs
Build clear, insight-led updates and executive materials that communicate progress, risks, trade-offs and actions
Hold senior stakeholders and workstream owners accountable for delivery, even when you don't have direct authority over them
Ensure new processes, systems and operational capabilities are ready before launch and hand over smoothly to the teams responsible for running them
What you have...
8+ years' experience in strategic projects, programme/project delivery, strategy & operations, consulting, or a similar environment
A strong track record of delivering complex, cross-functional initiatives in a high-growth technology, B2B SaaS or comparable business
Experience working confidently and independently with VP and C-level stakeholders, while being equally comfortable getting into the operational and technical detail
Strong project and programme management skills, including planning, critical paths, dependencies, risk management and governance
The ability to take an ambiguous problem or short verbal brief and turn it into a structured, executable plan
Strong analytical skills and confidence working hands-on with data, numbers and spreadsheets to test whether a plan actually stacks up
Commercial understanding across areas such as pricing, contracts, revenue, margin or billing, with the ability to spot when something doesn't add up
The ability to understand how data, money, customers and processes move across different teams and systems, and identify potential downstream impacts
Excellent stakeholder management skills and the ability to influence and hold people accountable without formal authority
Clear and confident communication skills, with the ability to translate complex topics into practical, actionable messages for different audiences
A highly organised, self-directed approach and the ability to quickly get across complex, in-flight initiatives
A calm, pragmatic approach when priorities shift, timelines are tight and the stakes are high
Bonus Points if you have...
Experience delivering ecosystem or strategic partnership programmes (e.g. co-branded products, integrated workflows, or joint go-to-market motions)
Experience in hotel technology, hospitality, travel or a related industry
Previous consulting or corporate strategy experience
Experience working in a global, distributed or high-growth SaaS environment
Formal project management training or certification (e.g. PMP, PRINCE2, Agile)
Our Perks & Benefits…
Mental health and well-being initiatives
Generous parental (including secondary) leave policy
Flexibility to work in a Hybrid model (3 days in-office)
Paid birthday, study and volunteering leave
Sponsored social clubs, team events, and celebrations
Employee Resource Groups (ERG) to help you connect and get involved
Investment in your personal growth offering training for your advancement
Think this role sounds like you? If so, we’d love to hear from you. Please send us your resume and our Talent Acquisition team will be in touch.
When you apply, feel free to share your pronouns and let us know if you need any adjustments during the interview process, we’re here to support you. We also warmly encourage applications from people from underrepresented backgrounds.
