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Remote - Open, United States of America
Remote only
Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
Position Summary: The Senior Manager, Servicing Technology Innovation plays a key role in advancing Selene Finance’s innovation strategy. This position partners closely with the Vice President, Technical Product Innovation, to support the development and implementation of solutions that enhance existing processes, improve system capabilities, and foster a culture of innovation across the organization.
This role leads the evaluation of business processes, identifies opportunities to better leverage native system capabilities, and helps recommend technology and workflow enhancements aligned with business, operational, and compliance needs. Working closely with Servicing Operations, Process Optimization, Technology Solutions, Finance, and Legal and Compliance stakeholders, the Senior Manager contributes to initiatives that drive efficiency, cost optimization, and improved customer experience.
Job Responsibilities:
• Partner with the Vice President, Technical Product Innovation, to define and execute the strategic vision, roadmap, and innovation agenda for servicing technology solutions.
• Lead enterprise-focused initiatives to evaluate business processes and identify opportunities to optimize native system functionality, application capabilities, and operational performance.
• Drive the assessment and redesign of servicing workflows to deliver technology-enabled improvements that enhance efficiency, reduce costs, mitigate risk, and improve customer experience.
• Collaborate with leaders across Servicing Operations, Process Optimization, Technology Solutions, Finance, and Legal and Compliance to deliver scalable, business-aligned solutions that support organizational priorities.
• Evaluate current product capabilities, identify functional and process gaps, and recommend enhancements that align technology solutions with business objectives, operational needs, and regulatory requirements.
• Establish and monitor clear objectives, key performance indicators, and success measures for innovation initiatives to ensure measurable value creation and alignment with company goals.
• Champion a culture of innovation, accountability, and continuous improvement by advancing new ideas, modern capabilities, and sustainable process enhancements across the organization.
• Develop compelling business cases, strategic recommendations, and implementation roadmaps for technology enhancements, including priorities, dependencies, risks, and expected business outcomes.
• Ensure all proposed solutions and process improvements align with compliance obligations, control standards, and internal governance requirements.
• Present strategy, recommendations, progress updates, and business impact to executive leadership and cross-functional stakeholders with clarity, credibility, and influence.
• Lead multiple concurrent innovation and optimization initiatives, ensuring disciplined execution, effective governance, stakeholder alignment, and timely delivery of results.
• Stay current on industry trends, emerging technologies, and evolving business needs to identify opportunities for continued innovation and competitive advantage.
Job Requirements:
• 10+ years of progressive experience in technology, product innovation, business transformation, or operational improvement roles, including leadership of complex, cross-functional initiatives.
• Demonstrated experience partnering with business and technology leaders to define strategy, evaluate business needs, and deliver technology-enabled solutions that support organizational objectives.
• Strong background in business process analysis, workflow optimization, and identifying opportunities to improve operational performance and maximize system capabilities.
• Experience defining business and technical requirements and recommending solutions that address operational, customer, and regulatory needs.
• Proven ability to establish success metrics, key performance indicators, and measurable outcomes for strategic initiatives.
• Strong understanding of Software Development Lifecycle (SDLC) methodologies and delivery practices; experience with Azure DevOps strongly preferred.
• Demonstrated ability to manage multiple concurrent initiatives, balance competing priorities, and drive disciplined execution in a cross-functional environment.
• Excellent written, verbal, and executive-level communication skills, with the ability to present recommendations, influence stakeholders, and build alignment across all levels of the organization.
• Strong analytical, problem-solving, and risk management skills, with the ability to translate business needs into practical technology and process solutions.
• Experience working effectively with technical and non-technical stakeholders, including operations, finance, legal, compliance, and technology teams.
• Bachelor’s degree or an equivalent combination of education and relevant work experience
• Mortgage servicing, financial services, or other regulated industry experience preferred.
• Advanced proficiency in Microsoft Office applications; experience with Microsoft Project, Planner, or similar project and portfolio management tools preferred.
Preferred Qualifications:
• Demonstrated success leading technology innovation, process transformation, or product optimization initiatives within complex, cross-functional environments.
• Experience maximizing the value of existing platforms by leveraging native system functionality before pursuing custom development or third-party solutions.
• Strong familiarity with servicing technologies, workflow tools, and enterprise systems that support operational efficiency, scalability, and data-driven decision-making.
• Experience influencing investment decisions and prioritization for technology enhancements, process improvements, and innovation initiatives.
• Success partnering with executive leadership and senior stakeholders to align strategy, priorities, and execution plans.
• Experience supporting change management and organizational adoption of new processes, tools, or capabilities.
• Relevant professional certifications in product management, project management, process improvement, business analysis, or agile methodologies are a plus.
Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
Paid Time Off (PTO)
Medical, Dental &Vision
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Paid Holidays
Company paid Life Insurance
Matching 401(k) Plan
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.