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The SolarWinds SME is responsible for managing and optimizing the SolarWinds platform, including installation, upgrades, troubleshooting, SQL-based reporting, and dashboard development. This role partners with IT and business teams to deliver reliable monitoring, actionable insights, and continuous system improvements. The SME also provides documentation, best-practice guidance, and mentoring support for junior team members.
The SolarWinds SME is responsible for the end-to-end management, optimization, and support of the SolarWinds platform within the organization. This includes installation, upgrades, troubleshooting performance issues, advanced SQL reporting, and dashboard creation. The SME will work closely with IT and business stakeholders to ensure the monitoring environment delivers actionable insights and meets operational requirements.
Use your skills to make an impact
Key Responsibilities:
- Basic to intermediate knowledge of networking fundamentals.
- Install, configure, upgrade, and maintain SolarWinds network monitoring systems and modules.
- Develop, optimize, and troubleshoot SQL queries to generate custom and ad-hoc reports.
- Design, create, and maintain dashboards in SolarWinds to visualize performance metrics, alerts, and system status.
- Troubleshoot and resolve SolarWinds performance issues, ensuring optimal functionality and reliability.
- Analyze monitoring data to identify trends and recommend improvements.
- Collaborate with internal teams to assess monitoring and reporting needs and deliver solutions.
- Document system configurations, processes, troubleshooting steps, and reporting procedures.
- Provide subject matter expertise and guidance on SolarWinds best practices and capabilities.
- Support ongoing system enhancements, patches, and integrations.
- Mentor and train junior team members as required.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
- 5+ years extensive hands-on experience with SolarWinds products (e.g., NPM, NCM, SAM).
- Advanced proficiency in SQL for developing, optimizing, and troubleshooting queries and reports.
- Proven experience installing, upgrading, maintaining, and troubleshooting SolarWinds environments to ensure optimal performance, reliability, and availability.
- Experience designing and maintaining dashboards in SolarWinds.
- Solid understanding of network infrastructure, protocols, and monitoring concepts.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
Preferred Qualifications:
- Relevant certifications in SolarWinds or network administration.
- Experience with ITIL or similar service management frameworks.
Any Experience with these tools and skills would be a bonus:
- Thousand Eyes
- LiveAction, LiveNx and LiveWire
- Viavi
- Splunk
- Cisco/Aruba/Palo Alto/Fortinet
- Shell Scripting or Python
- AI Skills
- Linux
- Github/ADO/CICD
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$97,900 - $133,500 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 10-12-2026
About Us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
