Senior Operations Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Corporate Accounts Payable (CAP) is part of Global Financial Control India (GFCI) within the Chief Financial Officer (CFO) Group. CAP supports a wide range of finance operations including Payee Operations, Invoice Processing, Employee Expense Reimbursement, Corporate Cards Programs, US Indirect Tax, Accounting & Research, and Payment Processing. The team partners with Finance, Procurement, Tax, Compliance, Risk, and Audit teams to ensure accurate accounting, compliant payments, strong controls, and operational excellence.

Job Description*

The Assistant Vice President will serve as a senior accounting, tax and controls subject-matter expert within CAP. The role will provide expert interpretation and guidance on US GAAP, IFRS, accounting & research, indirect tax requirements and payment compliance controls, while supporting transition, stabilization, governance and ongoing oversight of Accounting and Payment activities. The individual will partner across Finance, Procurement, Compliance, Corporate Tax, Risk and Audit, and will drive transformation, process standardization and control optimization.

Responsibilities*

• Serve as primary accounting and tax SME, providing guidance on US GAAP, IFRS, indirect tax requirements and payment compliance controls.
• Provide end-to-end oversight of Indirect Tax, Payee Operations and newly transitioned Accounting and Payment processes.
• Lead transition, stabilization, governance and ongoing oversight of activities migrated under Perform Global Accounting and Research Functions and Complete Payment Processing.
• Interpret complex accounting, reconciliation, payment and indirect tax matters, applying sound judgment and driving stakeholder alignment.
• Maintain control effectiveness, ensure audit readiness, support issue remediation and mitigate financial, compliance and operational risks.
• Identify, assess and escalate control issues, payment failures, accounting concerns and emerging risks in a timely manner.
• Partner with Finance, Procurement, Compliance, Corporate Tax, Risk and Audit teams to resolve issues and support business priorities.
• Lead projects, prioritize competing deliverables and respond effectively to emerging regulatory or business-driven requirements.
• Drive transformation initiatives including automation, AI-enabled solutions, process standardization and control optimization.
• Identify improvement opportunities and coordinate implementation with relevant stakeholders.
• Deliver domain training and knowledge-sharing sessions to build broader team capability and reduce key-person dependency.
• Ensure adherence to process documentation, governance routines and applicable controls, with timely updates where required.
• Provide timely responses to internal and external stakeholder, control, risk and audit queries.

Requirements*

Education*

Chartered Accountant / CPA

Certifications like IFRS Diploma etc.

Experience Range*

Minimum 12-15 years of relevant experience in Corporate Accounts Payable, Accounting, Tax, Payment Operations, Risk and Controls or related Finance Operations, preferably in the banking or financial services industry

Foundational skills*

• Strong experience in accounting, payment operations, indirect tax and financial controls within a banking, financial services or global finance operations environment.
• Sound understanding of US GAAP and IFRS, with the ability to interpret requirements and apply them to accounting, reconciliation and payment matters.
• Knowledge of indirect tax requirements, payment compliance controls and associated financial, compliance and operational risks.
• Experience leading transition, stabilization, governance and ongoing oversight of high-risk finance processes.
• Strong control mindset with experience maintaining control effectiveness, supporting audit readiness and driving issue remediation.
• Ability to apply sound judgment, provide effective challenge and escalate risks and issues appropriately.
• Ability to lead projects, prioritize competing deliverables and respond to emerging regulatory or business-driven priorities.
• Strong stakeholder management skills across Finance, Procurement, Compliance, Corporate Tax, Risk and Audit.
• Ability to drive automation, AI-enabled solutions, process standardization and control optimization.
• Excellent written and verbal communication skills, including the ability to explain complex matters clearly and deliver domain training.
• High level of ownership, attention to detail and accountability for quality and timelines.
• Ability to work effectively in a fast-paced, deadline-oriented and cross-functional environment.
• Proficient in advance Microsoft Excel, Word and PowerPoint.

Desired skills

• Experience in Corporate Accounts Payable processes, including Payee Operations, Accounting and Payment Processing and US Indirect Tax.
• Experience supporting work migration or transition of finance operations.
• Hands-on experience using Microsoft 365 Copilot or equivalent generative AI tools to support writing, analysis and presentation of business deliverables.
• Ability to frame effective prompts and apply appropriate checks and human review to AI-generated outputs.
• Exposure to automation and analytics tools such as Alteryx, Tableau, UiPath or Power Automate.
• Experience in process improvement, standardization and control optimization.
• Learning agility and change readiness, with the ability to adapt to new tools, processes and ways of working.
• Strong collaboration and executive-level communication skills across teams, functions and geographies.

Work Timings*

9 hours shift (11:30 AM – 8:30 PM). The role requires flexibility to support global stakeholders and critical business, transition, audit or regulatory priorities.

Job Location*

Gurugram